sort the catering out please. its farcical

brianwade · Sep 21, 2014

Agency people serving who Dont know What they are doing and done
care.Massive queues in the Upper West making it impossible to get served . Get permanente staff and manage it yourselves . Bloke who served me yesterday did not know What a snickers bar looked like. Why Is nt it as good as the first year ? Why Dont you want to sell us stuff quickly and efficiently . Poor and unprofessional . Has anyone else any thoughts on how we might improve things ?

Perkino · Sep 21, 2014

brianwade said:
Agency people serving who Dont know What they are doing and done
care.Massive queues in the Upper West making it impossible to get served . Get permanente staff and manage it yourselves . Bloke who served me yesterday did not know What a snickers bar looked like. Why Is nt it as good as the first year ? Why Dont you want to sell us stuff quickly and efficiently . Poor and unprofessional . Has anyone else any thoughts on how we might improve things ?

Cashless kiosks.

Significantly faster payments and no staff having to work out change

Diego Napier · Sep 21, 2014

Have you told the club?

Guy Fawkes · Sep 21, 2014

brianwade said:
Agency people serving who Dont know What they are doing and done
care.Massive queues in the Upper West making it impossible to get served . Get permanente staff and manage it yourselves . Bloke who served me yesterday did not know What a snickers bar looked like. Why Is nt it as good as the first year ? Why Dont you want to sell us stuff quickly and efficiently . Poor and unprofessional . Has anyone else any thoughts on how we might improve things ?

Unrealistic expectations of what can be achieved in a short space of time when demand is always going to outstrip the ability to supply and it would be unprofitable to increase outlets and staffing to try to meet that extra demand (ie, employ somone for 3 to 4 hours just to meet a demand that lasts for 15 minutes at half time & no-one would just take a job to work for half time as their costs of getting there are probably going to be higher than their earnings)

Maybe fans expectations need to be reduced to realistic levels rather than blaming everyone else.

Geestar · Sep 21, 2014

All we need is beers and pies!

VAL1850 · Sep 21, 2014

Never complained before but after match on WSU

South West Kiosk closed
North West Kiosk only half open
Not all tills maned on centre kiosk

WSU not crowded but still huge queues to long after full time - Left at 5.20 beerless - miserable day all round - Swan or Lewes for me next time if I see Kiosks closed

The Merry Prankster · Sep 21, 2014

No Maltesers in the 1901. They were the only confection that could have got me through the second half with any degree of mental equilibrium but do I come on here moaning about it? No, instead, I have bombarded to club with emails, torn up my season ticket and chained myself to the club shop.

Goldstone1976 · Sep 21, 2014

The Merry Prankster said:
No Maltesers in the 1901.

We had loads of the little b'stards in our lounge. No Twix though, which is what I normally have and would have bought.

Blue Valkyrie · Sep 21, 2014

Couldn't find any mustard for the burgers.

Disgrace.

Questions · Sep 21, 2014

What is the game of the company who hold the franchise at the Amex for the catering ?

El Turi · Sep 21, 2014

It seemed like loads of tills were closed yesterday causing the queues to be even larger than usual. Cost cutting I guess?

bennibenj · Sep 21, 2014

Guy Fawkes said:
Unrealistic expectations of what can be achieved in a short space of time when demand is always going to outstrip the ability to supply and it would be unprofitable to increase outlets and staffing to try to meet that extra demand (ie, employ somone for 3 to 4 hours just to meet a demand that lasts for 15 minutes at half time & no-one would just take a job to work for half time as their costs of getting there are probably going to be higher than their earnings)

Maybe fans expectations need to be reduced to realistic levels rather than blaming everyone else.

Have to agree with you - there seems to be very little patience anymore - more fans acting like spoilt little brats who want everything now now now

The Merry Prankster · Sep 21, 2014

Goldstone1976 said:
We had loads of the little b'stards in our lounge. No Twix though, which is what I normally have and would have bought.

We had bucket loads of Twixes. Surely there is a simple catering matrix that would align my Malteser needs with my lounge and your Twix one with your lounge. If we can afford to pay Chris O'Grady £13 000 a week then surely we can afford some basic chocolate technology. Barber out!

Herr Tubthumper · Sep 21, 2014

Guy Fawkes said:
Unrealistic expectations of what can be achieved in a short space of time when demand is always going to outstrip the ability to supply and it would be unprofitable to increase outlets and staffing to try to meet that extra demand (ie, employ somone for 3 to 4 hours just to meet a demand that lasts for 15 minutes at half time & no-one would just take a job to work for half time as their costs of getting there are probably going to be higher than their earnings)

Maybe fans expectations need to be reduced to realistic levels rather than blaming everyone else.

Nonsense. I've been to plenty of arenas and stadia in the UK and around the world which have got it right or done a much better job than the current lot. Get a specialist company in, not a bunch of school dinner merchants.

spanish flair · Sep 21, 2014

Diego Napier said:
Have you told the club?

No need they know everything, as they are Premier League ready.

dougdeep · Sep 21, 2014

Questions said:
What is the game of the company who hold the franchise at the Amex for the catering ?

Tiddly-Winks.

Tom Hark Preston Park · Sep 21, 2014

Got blisters in the roof of my mouth from the steak pie yesterday. Surprised it didn't melt its way through the box.

wadhurstseagull · Sep 21, 2014

It was a complete joke yesterday, the worst I have experienced it. Up until yesterday I had resisted this season but thought I would give it another go as the WSU was quiet due to people enjoying the outside entertainment. Very very poor - infact embarrassing. Never again.

*Gullsworth* · Sep 21, 2014

VAL1850 said:
Never complained before but after match on WSU

South West Kiosk closed
North West Kiosk only half open
Not all tills maned on centre kiosk

WSU not crowded but still huge queues to long after full time - Left at 5.20 beerless - miserable day all round - Swan or Lewes for me next time if I see Kiosks closed

very much this. Queued for ages for 2 Pints of Harveys at full time..didn't look good when some bloke after waiting ages stormed our murmuring ffs....and sure enough when was my time to served...no Harveys. Kiosks were closed, only 2 people serving at the one I was served. Don't get me wrong I had two pints of lager instead of Harveys but i don't think I will queue for ages will the possibility of only gnats pee available. So that's 2 customers lost....not really encouraging supporters to stay for a drink is it? I really hate criticising the club but I don't think the catering is great

wadhurstseagull · Sep 21, 2014

dougdeep said:
Tiddly-Winks.

I'm not sure they would even be capable of winking a tiddle.

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sort the catering out please. its farcical

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