E cash top up problems

K

kingcole

Well-known member

Jan 2, 2010

5,315

So far down Shoreham Beach, I am virtually back in

• Sep 20, 2014

• #1

Just tried to add £50. Declined. Then £30. Declined again. Then another £30. Declined.

Rung Amex to ask what was going on and was told all had been approved.

Now holding. Anyone else had this today?

 

The Oldman

I like the Hat

NSC Patron

Jul 12, 2003

7,106

In the shadow of Seaford Head

• Sep 20, 2014

• #2

Could not top up with my Amex card but ok with MasterCard.

 

L

Lord Sabre

Member

Apr 29, 2011

32

Portslade

• Sep 20, 2014

• #3

Tried three times to amend card details and top up, all declined. Rang shop, no can do, club advised to email in error message and wait

 

A

Albion 4ever

Active member

Feb 26, 2009

568

• Sep 20, 2014

• #4

I tried and failed x2 yesterday, but added £50 about 10 mins ago successfully.

 

Beach Hut

Brighton Bhuna Boy

Jul 5, 2003

71,969

Living In a Box

• Sep 20, 2014

• #5

This will help generate pre-match beverage sales.............

 

S

SurreySeagulls

Well-known member

Jul 9, 2003

2,458

Guildford

• Sep 20, 2014

• #6

Tried twice with Amex and declined twice then went with my debit card and approved!!!! So just hoping I don't have two debits on my Amex card as only credit once on Top up.

 

super-seagulls

Soup! Why didn’t I get any Soup?

Feb 1, 2011

3,115

Probably working!

• Sep 20, 2014

• #7

I had no trouble topping up a few mins ago.

 

S

soistes

Well-known member

Sep 12, 2012

2,643

Brighton

• Sep 20, 2014

• #8

SurreySeagulls said:

Tried twice with Amex and declined twice then went with my debit card and approved!!!! So just hoping I don't have two debits on my Amex card as only credit once on Top up.

Click to expand...

Exactly the same for me, but I've now had three emails confirming the top-ups, including the two failed amex ones, but only the debit card one has gone on the the e-cash account - be interesting to see if I get charged for all three.
Bizarre that the one card that doesn't work is the one from the company that sponsors the team

 

Thunder Bolt

Silly old bat

Aug 18, 2009

65,481

Beside the seaside, beside the sea

• Sep 20, 2014

• #9

This may, or may not apply to you, but in my pre match email, there was this article..


If you received a new season ticket smartcard from us during the close season, and would like to use the auto top-up feature, you will need to reset your auto top-up to allow it to work for the new season.

Click here to set up your auto top-up now.

 

Superphil

Dismember

Jul 7, 2003

25,419

In a pile of football shirts

• Sep 20, 2014

• #10

Mine wouldn't top up online,but worked ok when I topped up in the club shop

 

W

warlingham seagull

New member

Jul 28, 2004

173

Warlingham

• Sep 21, 2014

• #11

soistes said:

Exactly the same for me, but I've now had three emails confirming the top-ups, including the two failed amex ones, but only the debit card one has gone on the the e-cash account - be interesting to see if I get charged for all three.
Bizarre that the one card that doesn't work is the one from the company that sponsors the team

Click to expand...

Exactly the same for me. I have emailed the club. This also happened with my prebooked playoff tickets last season.

 

Grapes of Wrath

Active member

Nov 1, 2009

353

Worthing

• Sep 21, 2014

• #12

Superphil said:

Mine wouldn't top up online,but worked ok when I topped up in the club shop

Click to expand...

I had exactly the opposite a couple of weeks back, I topped up in the club shop, but they were having problems with the new tills & they said it hadn't gone through. Somewhat surprised to then see £20 debited from my bank account, but nothing on my season ticket.
I rang the club last week, they said they would investigate & email me. Sadly they have yet to do so, therefore I will be on the phone again this week.

 

Superphil

Dismember

Jul 7, 2003

25,419

In a pile of football shirts

• Sep 22, 2014

• #13

Warning, I just checked my Credit Card statement and I have been charged for the failed attempts to top up. Phoned supporter services, they are aware of problems on Saturday, and seem keen to get it sorted out, just waiting for a call back from the firm that runs the ECash system, wonder how long it will take.

 

The Oldman

I like the Hat

NSC Patron

Jul 12, 2003

7,106

In the shadow of Seaford Head

• Sep 22, 2014

• #14

Same here. My Amex Card account has been charged my top up but it has yet to appear on E ticket account. Have emailed club.

 

Bold Seagull

strong and stable with me, or...

Mar 18, 2010

29,796

Hove

• Sep 22, 2014

• #15

Superphil said:

Warning, I just checked my Credit Card statement and I have been charged for the failed attempts to top up. Phoned supporter services, they are aware of problems on Saturday, and seem keen to get it sorted out, just waiting for a call back from the firm that runs the ECash system, wonder how long it will take.

Click to expand...

My Auto-topup failed to work on Saturday so ended up using some cash.

 

S

SurreySeagulls

Well-known member

Jul 9, 2003

2,458

Guildford

• Sep 22, 2014

• #16

Just checked my Amex account and have been deducted twice for the two failed attempts. Oh deep joy. Right not need to contact the club to resolve.

 

W

warlingham seagull

New member

Jul 28, 2004

173

Warlingham

• Sep 22, 2014

• #17

and in view of these comments just checked my Amex statement too.
Yes two debits on my amex account but not credited to my club card.
And this was not Saturday but Friday

 

Superphil

Dismember

Jul 7, 2003

25,419

In a pile of football shirts

• Sep 22, 2014

• #18

Just had a call from the club apologising for the error, which they have rectified, by crediting the money back to my CC.

 

Seagull on the wing

New member

Sep 22, 2010

7,458

Hailsham

• Sep 22, 2014

• #19

Put £30 on each of my two 1901 Ecards a week before the season started at the club shop...the money was taken out of my account two days later...still no money on either card and to make it worse,I get access denied when trying to go to games and have to go to reception to get entry,they say the cards should be alright now,then it happens again...looks like they don't want my money after all.