That Mr Barber is ......

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ElderlyWilliam

Member

Feb 11, 2007

163

Brighton

• Aug 9, 2014

• #1

How you treat your "customers" who paid for their tickets to your football stadium, six months ago IMG_2244.jpeg

 

Everest

Me

Jul 5, 2003

20,741

Southwick

• Aug 9, 2014

• #2

Huh?

 

Butch Willykins

Well-known member

Jun 17, 2011

2,533

Shoreham-by-Sea

• Aug 9, 2014

• #3

ElderlyWilliam said:

How you treat your "customers" who paid for their tickets to your football stadium, six months ago IMG_2244.jpeg

Click to expand...

Have you thought about writing a review on tripadvisor you f**king melt

 

Dan Aitch

New member

May 31, 2013

2,287

• Aug 9, 2014

• #4

Turning fans into customers, and then those customers making themselves into text jpegs, is clearly the future of our club.

Everybody... AHT!!

 

E

ElderlyWilliam

Member

Feb 11, 2007

163

Brighton

• Aug 9, 2014

• Thread starter
• #5

For those who are not able to see the JPEG, it shows a massive queue of "customers" waiting to get their season tickets authorised whilst the match they have paid for takes place.

And as for you Waino696969, I am not sure what a f@@cking melt is. I am sure you will enlighten me.

EW

 

H

HawkTheSeagull

New member

Jan 31, 2012

9,122

Eastbourne

• Aug 9, 2014

• #6

There was a new system put into place, it has had issues. Perhaps if you e-mailed Mr Barber with your concerns instead of whining on a forum, he can explain what has gone wrong and you may well get a personal apology.

 

Sonic

Spiky little bugger!

Jul 6, 2003

889

Patcham

• Aug 9, 2014

• #7

To be fair, wasn't it only yesterday that the club warned that some people's season tickets may have been deactivated, and to get there in time to check them today? Surely if they had given some warning and an option for people to go to the ground to check their cards in advance, many would have taken that option in favour of having delays on the first day of the season.

 

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Crispy Ambulance

Well-known member

May 27, 2010

2,415

Burgess Hill

• Aug 9, 2014

• #8

ElderlyWilliam said:

For those who are not able to see the JPEG, it shows a massive queue of "customers" waiting to get their season tickets authorised whilst the match they have paid for takes place.

And as for you Waino696969, I am not sure what a f@@cking melt is. I am sure you will enlighten me.

EW

Click to expand...

PLR mate!

 

E

ElderlyWilliam

Member

Feb 11, 2007

163

Brighton

• Aug 9, 2014

• Thread starter
• #9

I am not whining Mr Hawk. I just think his concept of "customers" is different to mine.

 

Grombleton

Surrounded by <div>s

Dec 31, 2011

7,356

• Aug 9, 2014

• #10

ElderlyWilliam said:

I am not whining Mr Hawk. I just think his concept of "customers" is different to mine.

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What is your concept of a 'customer'?

 

Leekbrookgull

Well-known member

Jul 14, 2005

16,250

Leek

• Aug 9, 2014

• #11

Grombleton said:

What is your concept of a 'customer'?

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They take their money elsewhere. Football fans don't,they just go less often.

 

E

ElderlyWilliam

Member

Feb 11, 2007

163

Brighton

• Aug 9, 2014

• Thread starter
• #12

Grombleton said:

What is your concept of a 'customer'?

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My concept of a "customer" is someone who pays £550 and does not have to wait to get to use the"product" for which they have paid, in a massive queue whilst the product has started. Seems obvious to me.

 

Grombleton

Surrounded by <div>s

Dec 31, 2011

7,356

• Aug 9, 2014

• #13

ElderlyWilliam said:

My concept of a "customer" is someone who pays £550 and does not have to wait to get to use the"product" for which they have paid, in a massive queue whilst the product has started. Seems obvious to me.

Click to expand...

Well, as Hawk mentioned - email the club about it. Complaining about it (and yes you are complaining otherwise you wouldn't have made a thread about it) here will change nothing.

 

clippedgull

Hotdogs, extra onions

Aug 11, 2003

20,789

Near Ducks, Geese, and Seagulls

• Aug 9, 2014

• #14

ElderlyWilliam said:

My concept of a "customer" is someone who pays £550 and does not have to wait to get to use the"product" for which they have paid, in a massive queue whilst the product has started. Seems obvious to me.

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As I was walking past there I was taken aback at how big the queue was at 10 minutes before KO. What time did you arrive in the queue and how much game time did you miss?

 

seagullsovergrimsby

#cpfctinpotclub

Aug 21, 2005

43,690

Crap Town

• Aug 9, 2014

• #15

The club did advise supporters to turn up early as cards might need to be re-activated following the installation of a new database over the summer. Anyone turning up after 2pm and found their card didn't work would have been the moaniest in the queues.

 

wellquickwoody

Many More Voting Years

NSC Patron

Aug 10, 2007

13,621

Melbourne

• Aug 9, 2014

• #16

To be fair, we Albion fans ARE entitled to whinge and bedwet at times. We have some of the most expensive prices outside of The Prem, tickets, food ,drink etc etc. The OP had a crap day because the club have waited till the last possible moment to get ST's out , as did many others. Service of food n drink in SWC was a complete joke, in itself not the end of the world but when you are paying TOP dollar you expect better than MacD's. Oh well......

 

mrhairy

Well-known member

Sep 4, 2004

1,248

Brighton

• Aug 9, 2014

• #17

My father is 84 and he went to the ground yesterday as he still did not have his ticket. He was told to go home as it would be there in the morning. Of course, it wasn't so today at 84 he had to queue for nearly an hour. He missed the fifteen minutes of the game and had an increased walk. Now I am not one for moaning but why could they not have given him a printed ticket yesterday? What is Paul Barbers email address?

 

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portslade seagull

Well-known member

Jul 19, 2003

17,606

portslade

• Aug 9, 2014

• #18

HawkTheSeagull said:

There was a new system put into place, it has had issues. Perhaps if you e-mailed Mr Barber with your concerns instead of whining on a forum, he can explain what has gone wrong and you may well get a personal apology.

Click to expand...

You seriously are a plank. Would you have been happy if you were in the queue, I doubt it

 

Thunder Bolt

Silly old bat

Aug 18, 2009

65,454

Beside the seaside, beside the sea

• Aug 9, 2014

• #19

mrhairy said:

My father is 84 and he went to the ground yesterday as he still did not have his ticket. He was told to go home as it would be there in the morning. Of course, it wasn't so today at 84 he had to queue for nearly an hour. He missed the fifteen minutes of the game and had an increased walk. Now I am not one for moaning but why could they not have given him a printed ticket yesterday? What is Paul Barbers email address?

Click to expand...

paul.barber@bhafc.co.uk

 

clippedgull

Hotdogs, extra onions

Aug 11, 2003

20,789

Near Ducks, Geese, and Seagulls

• Aug 9, 2014

• #20

mrhairy said:

My father is 84 and he went to the ground yesterday as he still did not have his ticket. He was told to go home as it would be there in the morning. Of course, it wasn't so today at 84 he had to queue for nearly an hour. He missed the fifteen minutes of the game and had an increased walk. Now I am not one for moaning but why could they not have given him a printed ticket yesterday? What is Paul Barbers email address?

Click to expand...

Whoever served (I use the word sparingly) him yesterday needs a kick up the ass, thats appalling customer service for anyone, let alone an elderly gent of 84. If it was my dad I would have collared Tony Bloom today, not that it was his fault, but I guess Paul Barber shields him from a lot of flak. Tony's dad is elderly and he would be empathetic with the situation.