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  1. #1
    The moaning of life algie's Avatar
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    Direct debit season ticket


    0 Not allowed!
    Just checked my account and two payments have gone out and put me overdrawn. Anyone had this error?

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    • #2
      Broad Blue & White stripe perseus's Avatar
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      0 Not allowed!
      Nope, but my back account has gone down. Reality hitting home. That's 20,000 x £81.25 = £1,625,00. Not sure how many pay by DD? Or 3 matches @ £27 each for August. Sheff Wed, and Bolton not the most exciting, Charlton could be better!

      Season starts in earnest now. First season ticket ever.

      Paying individually at £42, I could only afford two out of the three games.


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    • #3

      0 Not allowed!
      mine has come out as normal £38.75 for mine (in North stand) and my sons £10.41 (under 10)
    • #4
      Members rouseytastic's Avatar
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      0 Not allowed!
      Quote Originally Posted by algie View Post
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      Just checked my account and two payments have gone out and put me overdrawn. Anyone had this error?
      Yes! Exactly the same thing with me. Which is bizarre seeing as last month they didn't take anything at all (I paid manually in the end over the phone, system error) and now this month they take it twice
      ...........if it's wet, drink it!

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    • #5
      Members rouseytastic's Avatar
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      0 Not allowed!
      Just to clarify this, I spoke to Supporter Services and they are aware that it happened to approx. 60 people. They have 'made contact' with some but hadn't got to me yet (DD dates 4th Aug so unsure how long it takes them to dial 60 numbers....) have been told that once verified (and a screen shoot of my out goings will undoubtably help them) I will be refunded. Although they are unable to give a time frame as with the new season starting on Saturday they will be quite busy.
      Wonderful service
      ...........if it's wet, drink it!

      Veet for Men Hair Removal Gel Creme 200ml (Personal Care) - Works well on dogs - 5.0 out of 5 stars
    • #6

      0 Not allowed!
      Quote Originally Posted by rouseytastic View Post
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      Just to clarify this, I spoke to Supporter Services and they are aware that it happened to approx. 60 people. They have 'made contact' with some but hadn't got to me yet (DD dates 4th Aug so unsure how long it takes them to dial 60 numbers....) have been told that once verified (and a screen shoot of my out goings will undoubtably help them) I will be refunded. Although they are unable to give a time frame as with the new season starting on Saturday they will be quite busy.
      Wonderful service
      Go to your bank, under the Direct Debit Guarantee you would get your money back immediately

      Direct Debit Guarantee

      Your rights

      Organisations using the Direct Debit Scheme go through a careful vetting process before they're authorised, and are closely monitored by the banking industry. The efficiency and security of Direct Debit is monitored and protected by your own bank or building society.

      The Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the payment of your Direct Debit.

      Direct Debit Guarantee

      The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
      If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
      If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
      If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
      You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.
    • #7
      The moaning of life algie's Avatar
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      0 Not allowed!
      Quote Originally Posted by rouseytastic View Post
      This quote is hidden because you are ignoring this member. Show Quote
      Just to clarify this, I spoke to Supporter Services and they are aware that it happened to approx. 60 people. They have 'made contact' with some but hadn't got to me yet (DD dates 4th Aug so unsure how long it takes them to dial 60 numbers....) have been told that once verified (and a screen shoot of my out goings will undoubtably help them) I will be refunded. Although they are unable to give a time frame as with the new season starting on Saturday they will be quite busy.
      Wonderful service
      I went straight to my bank and they reversed one of the transactions straight away. Also we are protected under the "Direct Debit Guarantee" and in my case no charges for going overdrawn.
      The club wanted a print out of my statement which i will provide on Saturday. Lets hope it doesn't happen again next month eh?
      By the way they haven't contacted me either yet.
      Last edited by algie; 06-08-2014 at 11:13.
    • #8
      Members rouseytastic's Avatar
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      0 Not allowed!
      Oh!! Interesting!!
      ...........if it's wet, drink it!

      Veet for Men Hair Removal Gel Creme 200ml (Personal Care) - Works well on dogs - 5.0 out of 5 stars
    • #9
      5 millionth post poster Gazwag's Avatar
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      0 Not allowed!
      Quote Originally Posted by perseus View Post
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      Nope, but my back account has gone down. Reality hitting home. That's 20,000 x £81.25 = £1,625,00. Not sure how many pay by DD? Or 3 matches @ £27 each for August. Sheff Wed, and Bolton not the most exciting, Charlton could be better!
      .
      I have the foggiest idea what you have posted
    • #10
      Brain dead MUG SHEEP Easy 10's Avatar
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      1 Not allowed!
      Quote Originally Posted by Gazwag View Post
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      I have the foggiest idea what you have posted
      I think he's implying the club have snaffled an extra £1.6m off us this month.

      Still, all helps with FFP.
      "But you accept that there is an increased risk of vehicle/bat collision"

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