surrey jim
Not in Surrey
I purchased a Flymo strimmer last March. Over last summer and from April this year, I use it most weekends when mowing the grass to go around the edges. At the end of each use it gets cleaned up, and put away and stored in a dry garage.
I came to use it last weekend and it wouldn’t work. Have tried changing fuse, tried different plugs but the item is dead as a do-do. I called up Flymo customer services who took the product number and serial number, only to advise me that the warranty is only for one year. I asked the lady on phone where it could be taken to be repaired. Her reply was that it’s not worth repairing and just to throw it and get another one. I questioned this as it is only 18 months old and she told me that they wont last forever.
Whilst I agree it wont last forever, I would expect it to last at least 5 years. It wasn’t the basic 'cheap as chips' model I purchased (IIRC I paid around £70 at the time).
How long would you expect products like this to last? Am I being unreasonable that it would last more than 18 months?
I came to use it last weekend and it wouldn’t work. Have tried changing fuse, tried different plugs but the item is dead as a do-do. I called up Flymo customer services who took the product number and serial number, only to advise me that the warranty is only for one year. I asked the lady on phone where it could be taken to be repaired. Her reply was that it’s not worth repairing and just to throw it and get another one. I questioned this as it is only 18 months old and she told me that they wont last forever.
Whilst I agree it wont last forever, I would expect it to last at least 5 years. It wasn’t the basic 'cheap as chips' model I purchased (IIRC I paid around £70 at the time).
How long would you expect products like this to last? Am I being unreasonable that it would last more than 18 months?