Please note the vast majority of Platinum and Gold members' tickets have been successful processed and uploaded to their smartcards.Seagulls Priority Platinum members have also had their away leg ticket for Sunday's match at Derby processed and it will be posted out this week.
All 1901 Club tickets have been loaded onto your season-ticket 1901 Club smartcards.
If you have received an email advising we have been unable to process payment - which may be for a number of reasons - and are unable to use the link supplied, please call the Albion booking line on 0844 3271901 and select option 5. Lines will be open from 9am tomorrow morning and we can take payment over the phone and process your ticket.
We will also endeavour to call the small number of fans whose tickets have not processed at some point during the course of tomorrow - so please ensure contact info is up to date.
If you have not received an email, please do not panic. This may be for a number of reasons, it may be that your email provider has blocked or bounced the email as spam, so you may need to check your settings or spam folder. Or it may be that your email address has been input incorrectly or needs updating. You can log into your bank account to see if funds have been taken, or they are pending.
You can also log into your ticket account and check if your ticket has processed, log on and search your purchase history. You will see the match as either booked/printed (successful) or reserved (unsuccessful). If it's reserved you will need to call us tomorrow. on 0844 3271901 and select option 5. Lines will be open from 9am tomorrow morning and we can take payment over the phone and process your ticket.
If you have used friends and family please note that for all those members you have selected, payment will be taken separately for each of your group's members. If each member has the same email (eg - your email), you will only receive one email to that address advising whether process has been successful. However if your F&F members have their own unique address, they will receive an email in relation to their ticket.
Original article