Any virgin engineers on here?

KLF

Albion Boleh!

Oct 27, 2004

515

Living next door to Gully

• Apr 29, 2014

• #1

I've managed to mow over my cable and cut it in two. Have temporarily spliced the TV together, phone works, but internet and catch up are dead.

A) can I fix it myself,
B) if I get a Virgin engineer out, will they charge?

The cable is sticking out of the lawn, so not buried very deep and not in any form of protection. Can I claim it was poorly installed ?

Thanks

 

Baldseagull

Well-known member

Jan 26, 2012

10,946

Crawley

• Apr 29, 2014

• #2

KLF said:

I've managed to mow over my cable and cut it in two. Have temporarily spliced the TV together, phone works, but internet and catch up are dead.

A) can I fix it myself,
B) if I get a Virgin engineer out, will they charge?

The cable is sticking out of the lawn, so not buried very deep and not in any form of protection. Can I claim it was poorly installed ?

Thanks

Click to expand...

My Dad did this a couple of years ago, no charge, they should have buried it deeper, if you point that out and explain that you have effectively lost service because of their poor installation you might find they discount this months bill, or up your broadband speed for free.

 

KLF

Albion Boleh!

Oct 27, 2004

515

Living next door to Gully

• Apr 30, 2014

• Thread starter
• #3

Thanks Baldseagull, will give it a go

 

Dick Knights Mumm

Take me Home Falmer Road

Jul 5, 2003

19,616

Hither and Thither

• Apr 30, 2014

• #4

...

 

Last edited: Apr 30, 2014

CheeseRolls

Well-known member

NSC Patron

Jan 27, 2009

5,947

Shoreham Beach

• Apr 30, 2014

• #5

I had them out last month for a re-bury. No charge and a nice job done.