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Ipswich slipping a £120 increase into season ticket renewals.



Not Andy Naylor

Well-known member
Dec 12, 2007
8,787
Seven Dials
Supporters’ Trust statement on inclusion of Academy contribution in season ticket renewal

Susan Gardiner ♦ April 3, 2014

ITFC 1st has become aware that season ticket holders whose renewals have been processed automatically by the Club, are having the £120 Academy Friend charge automatically added to their Direct Debits.

We urge all members to check the amounts that the Club are planning to deduct via Direct Debit, either by logging into ITFC Direct and looking under “Purchase History”, by contacting the ticket office on 0844 801 1555, or by looking carefully at the letter, giving payment schedules, which we understand is being sent out to season ticket holders soon.

At the time of writing we have not been able to get an official statement or response from the Club and the Supporter Liaison Officer is currently away. The club have advised via their official Twitter feed that there is an ‘opt-out’ option from the Academy Friend donation which involves emailing the ticket office on mainticketoffice@itfc.co.uk.

ITFC 1st has received feedback from a number of members who are unhappy about the automatic addition of Academy Friend donations, given that many supporters are already having to stretch themselves financially to afford a season ticket. An automatic £120 addition to this cost could cause significant problems for those already on a tight budget, and the Trust’s view is that this is a poorly-judged move by ITFC which will not inspire goodwill from supporters towards the Club or the Academy.

Quite apart from ethical considerations, we are seeking advice on the legality of this move, and will be taking this issue up with the Club at the earliest opportunity. In the meantime we urge members to be vigilant about checking their Direct Debit schedules from ITFC, to respond to the Club promptly and appropriately, and to contact us directly with any views on this development which you would like us to convey to the Club.

The Trust believes that this is totally unacceptable and it will be putting pressure on the club to ensure that only fans who have specifically opted in to this payment scheme are charged the extra £120 – rather than putting the onus on the season ticket holder to cancel it.




http://ipswichtownfirst.wordpress.c...cademy-contribution-in-season-ticket-renewal/
 




edna krabappel

Well-known member
NSC Patreon
Jul 7, 2003
47,228
Wow.

So- going by this article- are they saying Ipswich have just quietly added £120 to the cost of tickets without telling anyone? How on earth would they expect to get away with that??
 




Guinness Boy

Tofu eating wokerati
Helpful Moderator
NSC Patreon
Jul 23, 2003
33,818
Up and Coming Sunny Portslade
Supporters’ Trust statement on inclusion of Academy contribution in season ticket renewal

Susan Gardiner ♦ April 3, 2014

ITFC 1st has become aware that season ticket holders whose renewals have been processed automatically by the Club, are having the £120 Academy Friend charge automatically added to their Direct Debits.

We urge all members to check the amounts that the Club are planning to deduct via Direct Debit, either by logging into ITFC Direct and looking under “Purchase History”, by contacting the ticket office on 0844 801 1555, or by looking carefully at the letter, giving payment schedules, which we understand is being sent out to season ticket holders soon.

At the time of writing we have not been able to get an official statement or response from the Club and the Supporter Liaison Officer is currently away. The club have advised via their official Twitter feed that there is an ‘opt-out’ option from the Academy Friend donation which involves emailing the ticket office on mainticketoffice@itfc.co.uk.

ITFC 1st has received feedback from a number of members who are unhappy about the automatic addition of Academy Friend donations, given that many supporters are already having to stretch themselves financially to afford a season ticket. An automatic £120 addition to this cost could cause significant problems for those already on a tight budget, and the Trust’s view is that this is a poorly-judged move by ITFC which will not inspire goodwill from supporters towards the Club or the Academy.

Quite apart from ethical considerations, we are seeking advice on the legality of this move, and will be taking this issue up with the Club at the earliest opportunity. In the meantime we urge members to be vigilant about checking their Direct Debit schedules from ITFC, to respond to the Club promptly and appropriately, and to contact us directly with any views on this development which you would like us to convey to the Club.

The Trust believes that this is totally unacceptable and it will be putting pressure on the club to ensure that only fans who have specifically opted in to this payment scheme are charged the extra £120 – rather than putting the onus on the season ticket holder to cancel it.




http://ipswichtownfirst.wordpress.c...cademy-contribution-in-season-ticket-renewal/

Outrageous if true. I once did business (not for long) with a financial services sales company (now long deceased) whose main sales tactic was to default 'add ons' (which they got paid for) to 'on' whenever they sold, without telling the client. This is the same thing. It makes me grateful both for Paul Barber and our cynical, battle weary fans.
 




edna krabappel

Well-known member
NSC Patreon
Jul 7, 2003
47,228
Outrageous if true. I once did business (not for long) with a financial services sales company (now long deceased) whose main sales tactic was to default 'add ons' (which they got paid for) to 'on' whenever they sold, without telling the client. This is the same thing. It makes me grateful both for Paul Barber and our cynical, battle weary fans.

It's like the old EasyJet trick of automatically adding extras like insurance, baggage, meals and so on, which require a positive action from the consumer to opt out.
 
















beorhthelm

A. Virgo, Football Genius
Jul 21, 2003
35,264
isnt this sort of thing against the rules of Direct Debit, to prevent exactly this sort of shadiness? im sure they have to notify you in advance of any changes to the DD too.
 




Guinness Boy

Tofu eating wokerati
Helpful Moderator
NSC Patreon
Jul 23, 2003
33,818
Up and Coming Sunny Portslade
isnt this sort of thing against the rules of Direct Debit, to prevent exactly this sort of shadiness? im sure they have to notify you in advance of any changes to the DD too.

No and yes. If you pay by standing order then you have agreed to only pay x amount on y day. If you pay by DD the company taking the money can vary the amount they are taking without your specific agreement. They have to NOTIFY you but unless you specifically opt out or cancel your DD your money gets taken.
 






Green Cross Code Man

Wunt be druv
Mar 30, 2006
19,631
Eastbourne
For one horrible moment, I thought it was Albion related, the outrage was rising. And then I read it again. Phew!
 


moggy

Well-known member
Oct 15, 2003
5,050
southwick
Wasn't their season ticket prices the most expensive in the league as it was ?
 


edna krabappel

Well-known member
NSC Patreon
Jul 7, 2003
47,228
Is this like some sort of PPI scam?
 









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