StonehamPark
#Brighton-Nil
No idea what to do here.
I went to Halfords this morning to buy release keys for my car stereo plus a cable.
I was given the wrong release keys and whilst outside in the Halfords car park, I asked an employee (sales Manager) if he could just look at my stereo to tell me what keys I need.
I specifically said 'I'm not asking anyone to sort it, I just want to know which keys to buy',).
I let the employee into the car to look at the stereo, he then asked for the keys and said 'easy, I'll do that'.
He then attempted to take the stereo out using the wrong keys (which I told him weren't the right ones), scuffed the sh*t out of the stereo and damaged the stereo LCD display whilst aggressively trying to pull the stereo out.
After I told him to stop as he was scuffing my stereo, he walked off and said 'they're the right keys, you just need to keep doing that' (vigorously attack the stereo and attempt to force it out).
I immediately followed him into the shop and asked for a refund and confronted him about scuffing my stereo and display, he flat-out denied the entire thing...
He is the Sales Manager and I'm really pissed off to be honest.
He's royally scuffed my stereo and made the LCD blurry due to the force he was using.
What are my options?
I went to Halfords this morning to buy release keys for my car stereo plus a cable.
I was given the wrong release keys and whilst outside in the Halfords car park, I asked an employee (sales Manager) if he could just look at my stereo to tell me what keys I need.
I specifically said 'I'm not asking anyone to sort it, I just want to know which keys to buy',).
I let the employee into the car to look at the stereo, he then asked for the keys and said 'easy, I'll do that'.
He then attempted to take the stereo out using the wrong keys (which I told him weren't the right ones), scuffed the sh*t out of the stereo and damaged the stereo LCD display whilst aggressively trying to pull the stereo out.
After I told him to stop as he was scuffing my stereo, he walked off and said 'they're the right keys, you just need to keep doing that' (vigorously attack the stereo and attempt to force it out).
I immediately followed him into the shop and asked for a refund and confronted him about scuffing my stereo and display, he flat-out denied the entire thing...
He is the Sales Manager and I'm really pissed off to be honest.
He's royally scuffed my stereo and made the LCD blurry due to the force he was using.
What are my options?