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[Official Site] Seagulls Player Update



Newshound

Brighton 8049
Jun 5, 2011
18,358
Following discussions between representatives of the club and the Football League, and subsequent discussions between the Football League and Perform, we hope that from Saturday's match against Huddersfield Town, and for each match thereafter, all Seagulls Player subscribers will be able to enjoy the full commentary product without interruption.
Perform are confident they have identified the issue as a potential hardware problem, and have upgraded various equipment during this week.
They have also provided the club with a new ISDN line number for BBC Sussex to connect via and undertaken to constantly monitor the quality of the feed during all matches going forward.
In addition, should problems arise, the club has invested in the hardware and software to provide a back-up system - as we feel it is unfair for our fans to commit the time to follow the team in this way and not be provided with the service as expected.
We hope we will not need to use this back-up system, but should it be necessary a link will be provided via the Audio Commentary page of Seagulls Player and other methods.
Perform has also issued the following apology to all Seagulls Player subscribers:
We are aware that there were audio commentary disruptions to the Seagulls Player service during the club’s fixture at Middlesbrough on Saturday 14th December and that there have been previous issues during other fixtures this season.
We would like to offer a full apology to all those subscribers affected, and reassure them that we are confident we have identified the issue.
Our technical support, live operations and network teams will be closely monitoring the situation across future fixtures involving Brighton & Hove Albion.
Furthermore, to compensate for the ongoing issues this season, Perform have agreed to pay the club an undisclosed sum, to be distributed equally amongst current Seagulls Player subscribers.
Those eligible can request a refund or may opt for monies to be donated to Albion in the Community, Brighton & Hove Albion's charitable arm. Funds donated in this way will be channelled towards AITC's disability programme, and in particular the Albion Power Chair team.
Subscribers will be contacted via the email address registered to their Seagulls Player account in the next 10 working days with further details.
Once again, please accept our apologies.
Albion chief executive Paul Barber commented, "What has gone on previously has been unacceptable, and both the Football League and Perform have pledged to resolve the issue.
"Their action, apology and compensation offer made this week has been appreciated, and we are hopeful they will be able to provide a resolution to the issues moving forward.
"During our discussions with the Football League's recently appointed new head of digital Russell Scott, it is clear he he has inherited some ongoing problems, but we have been enthused by some of his longer-term plans for FLi's digital output.
"We look forward to working with Russell and his team moving forward, and engaging them with some of our supporters, where possible, to help FLi provide a digital service to Albion fans - and those of other clubs - which we can all be proud."

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