iPhone problem (water damaged) can I retrieve my data / pics / vids?

H

HalifaxSeagull

Active member

Aug 24, 2010

772

• Nov 11, 2013

• #1

Hi all,

Question for techies... I recently (5 days) dropped my phone in the wash basin. Since then it has been has been in a warm place in rice for days now, if you phone it, it rings and I can answer it but the screen is still black so I can't see who's ringing or ring out. The screen is completely blank all the time. Is there any way I can plug it in to another ipad or laptop to download all the photos / vids / contacts / msgs from it? I've just tried and it asks me to unlock the phone to allow access any ideas?!

 

edna krabappel

Well-known member

NSC Patron

Jul 7, 2003

47,221

• Nov 11, 2013

• #2

HalifaxSeagull said:

Hi all,

Question for techies... I recently (5 days) dropped my phone in the wash basin. Since then it has been has been in a warm place in rice for days now, if you phone it, it rings and I can answer it but the screen is still black so I can't see who's ringing or ring out. The screen is completely blank all the time. Is there any way I can plug it in to another ipad or laptop to download all the photos / vids / contacts / msgs from it? I've just tried and it asks me to unlock the phone to allow access any ideas?!

Click to expand...

Try a bit longer in the rice/airing cupboard? Various examples of this to be found if you google it.

 

H

Hatterlovesbrighton

something clever

Jul 28, 2003

4,543

Not Luton! Thank God

• Nov 11, 2013

• #3

CAnt you just connect it to iTunes?

 

Bold Seagull

strong and stable with me, or...

Mar 18, 2010

29,796

Hove

• Nov 11, 2013

• #4

HalifaxSeagull said:

Hi all,

Question for techies... I recently (5 days) dropped my phone in the wash basin. Since then it has been has been in a warm place in rice for days now, if you phone it, it rings and I can answer it but the screen is still black so I can't see who's ringing or ring out. The screen is completely blank all the time. Is there any way I can plug it in to another ipad or laptop to download all the photos / vids / contacts / msgs from it? I've just tried and it asks me to unlock the phone to allow access any ideas?!

Click to expand...

http://apple.stackexchange.com/questions/85432/how-to-backup-an-iphone-with-a-black-blank-screen

 

V

Vegas Seagull

New member

Jul 10, 2009

7,782

• Nov 11, 2013

• #5

edna krabappel said:

Try a bit longer in the rice/airing cupboard? Various examples of this to be found if you google it.

Click to expand...

Long grain rice?

 

wolfie

Well-known member

Jul 19, 2003

1,663

Warwickshire

• Nov 11, 2013

• #6

I'm not a techie, but I heard that some people give their laptops a wash now and again (having switched them off obviously) Once dried out completely, they work better !

 

Goldstone Rapper

Rediffusion PlayerofYear

Jan 19, 2009

14,865

BN3 7DE

• Nov 11, 2013

• #7

Is it not all backed up onto iCloud?

 

Garage_Doors

Originally the Swankers

Jun 28, 2008

11,789

Brighton

• Nov 11, 2013

• #8

My phone and IPad keeps telling they have been backed up to iCloud, how do access iCloud to see whats there?

 

Bold Seagull

strong and stable with me, or...

Mar 18, 2010

29,796

Hove

• Nov 12, 2013

• #9

Programme_Seller said:

My phone and IPad keeps telling they have been backed up to iCloud, how do access iCloud to see whats there?

Click to expand...

iCloud is a confusing concept from Apple if you ask me. SugarSync allows you to sync folders, to multiple devices where you can see these folders on each device and view them on a weblink from any browser.

If you go to https://www.icloud.com/ you can view your synced iCal, contacts, notes and Apple docs, but not your photos or apps. For that you need iPhoto and PhotoStream for the photos, and iTunes for your Apps. It's clunky if you ask me. Why can't I go to any web browser and view exactly what is in iCloud, not just the iCal info etc.? It was supposed to be an improvement from MobileMe, but it's more confusing than before.

 

S

soistes

Well-known member

Sep 12, 2012

2,643

Brighton

• Nov 12, 2013

• #10

Take it to this place in Shoreham. They're very helpful, and will be able to tell you
a) whether the phone is b******d
b) whether anything's retrievable.
Happened to me, and they sorted it. Best not to keep turning it on yourself though, even if you think it's tried out, because if there's any moisture left that could cause a short circuit with further damage.
http://www.ukipodrepairs.co.uk/about_ipod_repairs
if you're stuff's backed up on Icloud and you do need a new phone, however, you can get it all back just by restoring your phone to a new handset.

 

S

soistes

Well-known member

Sep 12, 2012

2,643

Brighton

• Nov 12, 2013

• #11

soistes said:

Take it to this place in Shoreham. They're very helpful, and will be able to tell you
a) whether the phone is b******d
b) whether anything's retrievable.
Happened to me, and they sorted it. Best not to keep turning it on yourself though, even if you think it's tried out, because if there's any moisture left that could cause a short circuit with further damage.
http://www.ukipodrepairs.co.uk/about_ipod_repairs
if you're stuff's backed up on Icloud and you do need a new phone, however, you can get it all back just by restoring your phone to a new handset.

Click to expand...

Sorry -- just noticed your location. Shoreham no good!

 

Gazwag

5 millionth post poster

Mar 4, 2004

30,145

Bexhill-on-Sea

• Nov 12, 2013

• #12

Wow apple have developed a shaving app now, where will this end

 

H

HalifaxSeagull

Active member

Aug 24, 2010

772

• Nov 12, 2013

• Thread starter
• #13

Thanks all, it's back in the rice (risotto rice - all I've got left) and in airing cupboard. I'm hoping it's covered on my Barclays current account phone insurance...

Ps Shoreham is a bit of a trek from here, but thanks for the suggestion!