Sending Ebay items by post, then getting scammed...

nicko31 · Oct 30, 2013

I recently sold an item on ebay, it was only a few quid so I only offered standard 2nd class post. An item of such low value it could not justify a trackable service.

I then get a mail from the buyer saying they didn't receive the item, they then appealed to Paypal and they got a refund, sh1t happens I thought.

Then the buyer gives me a positive feedback and confirmed they had received the goods.

Ebay's response to an appeal....

"As this buyer did not receive the item after your estimated delivery date or during the case, we are not able to overturn our decision"

Of course there is no proof of when the item was received as it was by standard mail, so they kept the goods and got their money back, the prefect scam.

Maybe I'm too trusting, I'll stick to car boot sales in future for such items...

Coldeanseagull · Oct 30, 2013

Have you rang ebay? it's better than emailing to get a sensible answer

Uncle C · Oct 30, 2013

I always give the buyer the option of 1st Class recorded delivery. Nobody takes it as its quite a lot more expensive, but it weakens their case if things go missing.

Mungo_Jerry · Oct 30, 2013

Same thing happened to me a couple of years ago, although in my case he didn't have the bare faced audacity to leave feedback! Always send everything recorded now as eBay is definitely skewed in favour of the buyer in these cases.

Shropshire Seagull · Oct 30, 2013

I've had similar dubious buyers on eBay. PayPal is very biased to buyer protection and a lot of buyers know this and will exploit. I've found it helps to use the signed for rather than fully trackable or recorded delivery options as this is available on 2nd class postage. With this you can then at least defend by saying: "well I definitely sent it, so you [the buyer] need to work out who signed for it at your end."

As a seller, eBay won't even let you leave negative feedback against the buyer either. VERY one sided ...

nicko31 · Oct 30, 2013

Find it incredible that people can be bothered to scam for such small amounts of money, but if they do it enough it adds up...

ewe2 · Oct 30, 2013

Get proof of posting at the Post office when you sent it .

Garage_Doors · Oct 30, 2013

Coldeanseagull said:
Have you rang ebay? it's better than emailing to get a sensible answer

They don't have phone numbers only email addresses.

kingcole · Oct 30, 2013

ewe2 said:
Get proof of posting at the Post office when you sent it .

Awful advice!

Only proof of delivery can help defend a claim with eBay.

nicko31 · Oct 30, 2013

ewe2 said:
Get proof of posting at the Post office when you sent it .

Problem is that still doesn't prove its been delivered, so unfortunately I don't think it would change anything.

Seems Ebay is not fit for purpose for selling cheap items unless its pick up only with cash. Paypal is great for the buyer but for the seller, they pay the Paypal fees but get none of the protection.

cloud · Oct 30, 2013

But with Proof of Posting you can then reclaim the money back from the Post Office

dandanutta · Oct 30, 2013

Same happened to me if you got the reciept you can claim compensation from royal mail, i sent a parcel 2nd class and the same thing happened said he didnt receive it then ebay refunded him. you can print a form off online i got 25 quid back

Official Old Man · Oct 30, 2013

Is it possible they gave you 100% and stated they got the item and don't want it showing they claim on lots of items

carlzeiss · Oct 30, 2013

Ebay have just made it easier for scam buyers by hiding their purchase history and thus preventing savvy sellers from adding suspect fraudsters to their BBL

http://tamebay.com/2013/10/ebay-reduce-buyer-transparancy.html

smiler · Oct 30, 2013

kingcole said:
Awful advice!

Only proof of delivery can help defend a claim with eBay.

Yes but you can claim up to £46 from Royal Mail if the item does not arrive

Sir Royston thorne · Oct 30, 2013

smiler said:
Yes but you can claim up to £46 from Royal Mail if the item does not arrive

It is a bit unfair on Royal Mail if they deliver in good faith and then get to pay compo after someone has scammed ?

BRIGHT ON Q · Oct 30, 2013

Even recorded delivery is a waste of time,I have had 2 items that still say they havnt been delivered and that was months ago.1 item the person claimed and I lost the case and Royal Mail wouldn't refund me because they contacted the person to see if it had been delivered and he never answered them.
The other obviously got there because he left me positive feedback.

happypig · Oct 30, 2013

I've sold about 200 items this year, prices ranging from 99p to £50. I always get proof of posting and if the buyer claims an items hasn't arrived (not had this happen so far) I would claim off the post office. Then if the buyer subsequently says that he did get it, pass it to the post office to investigate; they have a very active fraud investigation team and take a dim view of people claiming stuff has been lost when it hasn't.

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Sending Ebay items by post, then getting scammed...

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