Telephone re-connection conundrum

vegster

Sanity Clause

May 5, 2008

27,894

• Sep 27, 2013

• #1

A friend is moving from a shared house in to a rented single occupancy flat and was wanting to get broadband installed. the previous tenant had taken the phone/number. I have been trying to help out by checking deals online but with every attempt I tried with Talk Talk and Tesco Broadband the checking service either could not find the address or could not find a telephone line to use.

So, they phoned BT and explained the situation and said that they could restore the phone line and supply high quality broadband for an initial £17.99 a month rising after 12 months on an 18 month contract. So, taking the easy option they signed up for it. The conundrum is that they have until the the 7th Oct ( when it is activated ) to change their mind or be locked in to the contract for 18 months.But at the point of the line being activated we could then get a better offer via Talk Talk/ Tesco but can't do the preliminary checks online.

This is fast becoming a chicken/egg nightmare, any suggestions ?

 

Questions

Habitual User

Oct 18, 2006

24,896

Worthing

• Sep 27, 2013

• #2

vegster said:

A friend is moving from a shared house in to a rented single occupancy flat and was wanting to get broadband installed. the previous tenant had taken the phone/number. I have been trying to help out by checking deals online but with every attempt I tried with Talk Talk and Tesco Broadband the checking service either could not find the address or could not find a telephone line to use.

So, they phoned BT and explained the situation and said that they could restore the phone line and supply high quality broadband for an initial £17.99 a month rising after 12 months on an 18 month contract. So, taking the easy option they signed up for it. The conundrum is that they have until the the 7th Oct ( when it is activated ) to change their mind or be locked in to the contract for 18 months.But at the point of the line being activated we could then get a better offer via Talk Talk/ Tesco but can't do the preliminary checks online.

This is fast becoming a chicken/egg nightmare, any suggestions ?

Click to expand...

Go for the egg, I would. Chicken is fine but to be honest I tire of it really.

 

S

S'hampton Seagull

Well-known member

Oct 12, 2003

6,814

Southampton

• Sep 27, 2013

• #3

Unfortunately I think BT have them by the short and curlies here. They are the only ones who can reconnect the line as you say, they generally won't do that unless you sign up with them.

I had this with my previous house, we had BT for 12 months then switched to Sky. Pain in the arse though!

 

beorhthelm

A. Virgo, Football Genius

Jul 21, 2003

35,312

• Sep 27, 2013

• #4

get BT to re-install the phone line then deal with the ADSL. might be another week of two until activated. on the other hand, its down the same pipe so just go with BT, assuming the "rising after 12 months" isnt alot more (or rather than its competitive with other offerings).

 

Badger

NOT the Honey Badger

NSC Patron

May 8, 2007

12,782

Toronto

• Sep 27, 2013

• #5

I had this issue when I moved into my place, I signed up to the Post Office who don't have a minimum contract length (at least they didn't 3 years ago) and they are able to connect your phone. I used them for a month then switched over.

 

vegster

Sanity Clause

May 5, 2008

27,894

• Sep 27, 2013

• Thread starter
• #6

Questions said:

Go for the egg, I would. Chicken is fine but to be honest I tire of it really.

Click to expand...

I'm assuming you are being undercut by Poles and part time Firemen as we speak ?

 

CPFC G

New member

Dec 24, 2011

1,067

• Sep 27, 2013

• #7

They could try Virgin fibre if available in their area, No need to a telephone line then.

http://www.uswitch.com/broadband/pr...bb=1&gclid=CLSJ5OC_67kCFRIPtAodHkQAsQ#content

 

catfish

North Stand Brighton Boy

Dec 17, 2010

7,677

Worthing

• Sep 27, 2013

• #8

You'll be able to bonk in peace now.

 

Questions

Habitual User

Oct 18, 2006

24,896

Worthing

• Sep 27, 2013

• #9

vegster said:

I'm assuming you are being undercut by Poles and part time Firemen as we speak ?

Click to expand...

Strangely enough putting some Poles work right up at the headquarters last night. Very well paid work as well, I love them. To date no sign of firemen though.

 

S

Shropshire Seagull

Well-known member

Nov 5, 2004

8,509

Telford

• Sep 27, 2013

• #10

How does a contract work like that in a rented property?

Lets say BT demand 18 month contract for b/b, but after a year in the rented property, you move out.
Are you still liable for the remaining 6 months of BT service [in a property you now no longer live in]?

I know for other utilities [gas / electric] the provision passes over to the next dweller.