Android Tablet advice please

BensGrandad · Sep 13, 2013

Wife has an android tablet that she cannot get E mails on as it shows no messages but when I go on to my lap top with her name etc it shows correctly on there.
I went on to the e mail app on it and tried to change the name and password in case that was wrong but it wouldnt change should I try to uninstall the email app and then re install it or what other possible solutions are there. Both of us are very novice tablet users.

Socialist Sid · Sep 13, 2013

Have you tried turning it off and then turning it on again BG?

BensGrandad · Sep 13, 2013

Socialist Sid said:
Have you tried turning it off and then turning it on again BG?

Many times, the next consideration is either to ask daughter in law to have a look for me or throw it at the wall.

skipper734 · Sep 13, 2013

See if it will load through the browser and work. That is Firefox or Chrome etc.

BensGrandad · Sep 13, 2013

I tried it with Google and using my e mail name and every time I try now it reverts to my e mail address not my wife's.

Goldstone Rapper · Sep 13, 2013

Which is her email provider?

gripper stebson · Sep 13, 2013

I would suggest you may get a better response on here if you refer to your wife as 'my babe'.

skipper734 · Sep 13, 2013

I take it that by Google you mean Chrome? It is probably Chrome that has remembered you. Try with her email. If it works, then try uninstalling and reinstalling the app.

BensGrandad · Sep 13, 2013

skipper734 said:
I take it that by Google you mean Chrome? It is probably Chrome that has remembered you. Try with her email. If it works, then try uninstalling and reinstalling the app.

Many thanks, yes it is chrome on her talktalk account. Not sure, in fact no idea how to remove and re install the app, so will ask daughter in law. I thouight that may be the answer. She apparently has to have a gmail address to do this so have registered one for her.

ElectricNaz · Sep 13, 2013

If she's using a gmail account using the Google Mail app on an andoid, I know on my Nexus that if I have 'sync' turned off it doesn't load emails. Try making sure all the sync settings are turned on correctly and give it another go.

brakespear · Sep 13, 2013

ElectricNaz said:
If she's using a gmail account using the Google Mail app on an andoid, I know on my Nexus that if I have 'sync' turned off it doesn't load emails. Try making sure all the sync settings are turned on correctly and give it another go.

This, especially as sometimes (usually when storage is low) Gmail seems to stop syncing on some devices.

Superphil · Sep 13, 2013

Pop into the Google Android store and they'll sort it out for you, probably while you wait. They do have Google Android stores don't they?

BensGrandad · Sep 13, 2013

Superphil said:
Pop into the Google Android store and they'll sort it out for you, probably while you wait. They do have Google Android stores don't they?

When somebody doesnt know and asks for advice the last thing they want is a smart arse who says everybody look at me I know the answers.

brakespear · Sep 13, 2013

Superphil said:
Pop into the Google Android store and they'll sort it out for you, probably while you wait. They do have Google Android stores don't they?

If you greatly overcharge people for every piece of hardware you release you can probably afford to build lots of stores hth :thumbsup:

Dick Head · Sep 13, 2013

You can also link a Gmail account to other accounts (Outlook, Yahoo etc.) using POP3 which is very handy.

Superphil · Sep 13, 2013

brakespear said:
If you greatly overcharge people for every piece of hardware you release you can probably afford to build lots of stores hth

Or, if you charge an appropriate amout you can provide a customer service system that allows situations like this to be resolved. :shrug:

BensGrandad · Sep 13, 2013

Very few of the large software companies appear to offer free advice as most tend to have a service charge, well that is what I have found when I have tried to contact them about any issue.

CPFC G · Sep 13, 2013

BG - Post on the appropriate forum for your tablet on this link, they will sort you out.

http://forum.xda-developers.com/

BensGrandad · Sep 13, 2013

Many thanks

Superphil · Sep 14, 2013

BensGrandad said:
Very few of the large software companies appear to offer free advice as most tend to have a service charge, well that is what I have found when I have tried to contact them about any issue.

Having sad that, one of the very largest software companies in the world do offer this service , as part and parcel of buying one of their products. You don't even have had to buy it from a particular store, they just seem to look after you regardless of where you bought the product.

Horses for courses, buy the 'cheaper' product, get less back up or have to pay for it, if you can find someone to do it. Or buy the dearer item, get better back up and support

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