E-Cash showing online but not at the Amex

WATFORD zero

Well-known member

NSC Patron

Jul 10, 2003

25,791

• Aug 29, 2013

• #1

I've just remembered that last week against Burnley i tried to pay for a pie and pint on e-cash and it told me there was only £2 odd on my card. I thought i had put £50 on the week before and when i just checked online it's showing £52.

Anyone had anything similar ?

 

Bob!

Coffee Buyer

Jul 5, 2003

11,117

• Aug 29, 2013

• #2

leave your card on the reader for 15 seconds to update

 

WATFORD zero

Well-known member

NSC Patron

Jul 10, 2003

25,791

• Aug 29, 2013

• Thread starter
• #3

Bob! said:

leave your card on the reader for 15 seconds to update

Click to expand...

Thanks. I'll give it a try (although probably not at half time at the front of the queue in the north stand concourse)

 

Pinkie Brown

I'll look after the skirt

Sep 5, 2007

3,541

Neues Zeitalter DDR

• Aug 29, 2013

• #4

Yes.

Stuck £15 on my card last Saturday Morning as I had about £4.80 or something on there. Still showed £4.80 on the card when I attempted to pay - Despite leaving the card on the reader for about a minute, which should have topped the card up. Usually takes a few seconds. Trying to buy a Harveys and a pie turned into a sage which I can't be arsed to repeat again. Needless to say, I had a pint and pie on the house, courtesy of Sodexo or whatever they call themselves. The Girl had no idea what to do and just wandered off!

Checked a couple of days ago and the card is still showing £19.80.

 

H

HenryC

New member

Mar 27, 2010

660

South West!

• Aug 29, 2013

• #5

Yes. I had exactly the same problem at the Burnley game. I had to go to the ticket office and they manually updated my smart card. Best to check at the ticket office before entering the stadium.

 

Hungry Joe

SINNEN

Oct 22, 2004

7,636

Heading for shore

• Aug 29, 2013

• #6

HenryC said:

Yes. I had exactly the same problem at the Burnley game. I had to go to the ticket office and they manually updated my smart card. Best to check at the ticket office before entering the stadium.

Click to expand...

Had the same problem and was told to do the same. Will pop into the office before the game Saturday.

 

T

TonyW

New member

Feb 11, 2004

2,525

• Aug 29, 2013

• #7

It was a nightmare last Saturday. System problems drove me mad all morning. Ended up paying cash for stuff.

 

hans kraay fan club

The voice of reason.

Helpful Moderator

Mar 16, 2005

61,276

Chandlers Ford

• Aug 29, 2013

• #8

Hungry Joe said:

Had the same problem and was told to do the same. Will pop into the office before the game Saturday.

Click to expand...

If 15,000 people need to pop in to get the right balance onto their cards, it'll be fun.

On a related subject, I've just checked my balance, and see that it is unchanged from the £30 I loaded pre-season, meaning that putting my seats up for the official ticket exchange for the first two matches was an absolute waste of time. I wish I'd just given them away now.

 

A

Arthur Scrace

New member

Jul 21, 2009

7

• Aug 29, 2013

• #9

Yes, same thing happened to me. I contacted Paul Barber who said they'd had some updating problems but will be OK for Saturday.

 

Surf's Up

Well-known member

Jul 17, 2011

10,167

Here

• Aug 29, 2013

• #10

Just put a wedge on today ready for Saturday, by the time I get to the front of the q I will not be in the mood for "I'm sorry sir but you don't appear to have any money in your account"!!!

 

Beach Hut

Brighton Bhuna Boy

Jul 5, 2003

71,959

Living In a Box

• Aug 29, 2013

• #11

Had same issue at Villareal game, bloke just said there was no money on the card and there is £20.

Will try and get it sorted by putting it on a reader Saturday