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Villarreal and Norwich tickets sent in seperate envelopes
- Thread starter e77
- Start date
Braders
Abi Fletchers Gimpboy
Hey , at least they've arrived - got about 4 separate matches I'm waiting on 
supaseagull
Well-known member
Lord Bracknell
On fire
The staff time it takes to match up separate ticket orders and achieve a co-ordinated envelope stuffing may well be more expensive than a slick process to dispatch individual orders one-by-one.
A fish called Glen Ponder
Member
- Mar 13, 2012
- 50
A little surprised when buying 5 tickets for the Villareal game in person that instead of just printing off the tickets and handing them over I was told they would be posted -Don't get it at all - still luckily I paid my £7.50 in booking fees so that should cover it.
supaseagull
Well-known member
Having worked in a similar area before, that is very very unlikely
seagullsovergrimsby
#cpfctinpotclub
- Thread starter
- #8
I would be very surprised if the ticketing system didn't allow tickets to be printed on a per customer or order basis as opposed to per match. If not they should be talking to their software provider. Then again being a smartcard holder it could have just been added to that.
Just seems at the moment the new professional era involves making people redundant and finding new ways to charge customers/fans (let's not get into that one again) as opposed to looking at process improvement.
Might drop Paul Barber a line.
Just seems at the moment the new professional era involves making people redundant and finding new ways to charge customers/fans (let's not get into that one again) as opposed to looking at process improvement.
Might drop Paul Barber a line.
Spun Cuppa
Thanks Greens :(
I just phoned the ticket office to say my ONE envelope only contained the one ticket, rather than both, and could they send me a duplicate of the missing one, which he said he would do 
No mention that it is probably in another envelope on the way. Shambolic 
No mention that it is probably in another envelope on the way. Shambolic 
nail-Z
Well-known member
I bought my season ticket seats for the Villareal match. I am assuming that the match has been loaded to my smart card, as I have just received the RECEIPT in the post without any physical tickets.
They've never bothered sending receipts for cup games in the past, why bother with a friendly?
They've never bothered sending receipts for cup games in the past, why bother with a friendly?
Spun Cuppa
Thanks Greens :(
I bought my season ticket seats for the Villareal match. I am assuming that the match has been loaded to my smart card, as I have just received the RECEIPT in the post without any physical tickets.
They've never bothered sending receipts for cup games in the past, why bother with a friendly?
If you look at your 'purchase history' in your online ticket account, it should say your method of entry. If it says 'smartcard activation', it's loaded onto your card. If it says 'printed', it means they will send you paper tickets...
nail-Z
Well-known member
If you look at your 'purchase history' in your online ticket account, it should say your method of entry. If it says 'smartcard activation', it's loaded onto your card. If it says 'printed', it means they will send you paper tickets...
I hope that's not true. It says printed but there were no tickets in the envelope.
I suppose I should give them a call...
pottert
New member
I got my Norwich tix today but no Villarreal which is odd as the Villarreal match is before the Norwich game & I order tix for both games at the same time
bravohotelalpha
Well-known member
Havent they now given the ticketing to an outside company ... ?
I have received my Villarreal ticket (yesterday), but not the Norwich one I booked at the same time.
I bought my season ticket seats for the Villareal match. I am assuming that the match has been loaded to my smart card, as I have just received the RECEIPT in the post without any physical tickets.
They've never bothered sending receipts for cup games in the past, why bother with a friendly?
i bought my season ticket and have been sent printed tickets
studio150
Well-known member
Just a receipt for one game but no ticket so loaded onto ST or what? Waiting for a reply from customer services how you love that term when linked to a football club
Spun Cuppa
Thanks Greens :(
My second ticket turned up this morning
Separate envelope, another name and address ticket, the ticket itself, and another receipt ticket
I'm hoping this new ticketing software system can do a bit better than that tbh
Not a pop at the ticketing staff, who I know go way beyond the call of duty
Separate envelope, another name and address ticket, the ticket itself, and another receipt ticket
I'm hoping this new ticketing software system can do a bit better than that tbh
Not a pop at the ticketing staff, who I know go way beyond the call of duty
Butch Willykins
Well-known member
Can't be long till we have print at home tickets surely?
Pretty much all tickets, including flight boarding passes, I buy these days are print at home.
Pretty much all tickets, including flight boarding passes, I buy these days are print at home.
