Ticket booking fees

T

thony

Active member

Jul 24, 2011

576

Hollingbury

• Jul 1, 2013

• #1

I booked 3 tickets for the Norwich friendly this morning (after all, £12 seems reasonable for a friendly), to find that the booking fee was showing as £2 in total, but the transaction value actual came out as £1 more than the checkout showed.
I queried this via the "Contact Us" link, and then had to re-query when an automated email came back saying the email address had changed.
The response I got (as well as assurances that they'd sort out updating the website) was as follows:

"It’s now £1 per ticket online & £1.50 over the phone or in person."

Now, I was aware there were plans to change the online booking fee, but wasn't aware that they would be introducing fees for picking them up in person!

 

Cowfold Seagull

Fan of the 17 bus

Apr 22, 2009

21,610

Cowfold

• Jul 1, 2013

• #2

That's absolutely scandalous. Over the phone is bad enough, but to charge when picking them up?.

 

gripper stebson

Well-known member

Jul 27, 2004

6,657

• Jul 1, 2013

• #3

Must be a mistake surely?

Ticket is £12 - with a £1.50 'booking fee' if you pick it up!!! Surely the ticket is £13.50?

 

maltaseagull

Well-known member

Feb 25, 2009

12,986

Zabbar- Malta

• Jul 1, 2013

• #4

online is cheaper for the club!

 

desprateseagull

New member

Jul 20, 2003

10,171

brighton, actually

• Jul 1, 2013

• #5

yu have to pay a b/f, when at the shop??

 

gripper stebson

Well-known member

Jul 27, 2004

6,657

• Jul 1, 2013

• #6

Will there be a 'booking fee' when buying a pint at the ground on match days!

 

N

narly101

Well-known member

Feb 16, 2009

2,683

London

• Jul 1, 2013

• #7

i hate booking fees - just include it in the price of the ****ing ticket grr

 

Titanic

Super Moderator

Helpful Moderator

Jul 5, 2003

39,057

West Sussex

• Jul 1, 2013

• #8

Is there ANY way to actually buy a ticket for £12?

 

T

thony

Active member

Jul 24, 2011

576

Hollingbury

• Jul 1, 2013

• Thread starter
• #9

Agree on all counts.
Online savings should mean cheaper prices when ordering online, so why not say:
"Ticket price £13.50, with a 50p discount when booking online"?
It puts the booking fees in a better light, although it DOES mean that the headline ticket prices are higher (though more accurately reflecting the full cost, if we can't avoid a booking fee).

 

Barrel of Fun

Abort, retry, fail

Aug 22, 2005

52,833

Sūþsēaxe: The Land of the South Saxons

• Jul 1, 2013

• #10

Are booking fees exempt from VAT?

 

Hillian1

( . ) ( . )

Jul 15, 2010

15,364

Struggling for breath at the top of the stairs

• Jul 1, 2013

• #11

Titanic said:

Is there ANY way to actually buy a ticket for £12?

Click to expand...

If there isn't, out of principle I will not bother.

 

T

tubby

Active member

Aug 15, 2008

184

• Jul 1, 2013

• #12

I have tried to buy 2 under 10 tickets with my own and the page keeps refreshing to full price for each ticket.

 

Peter Grummit

Well-known member

Oct 13, 2004

6,769

Lewes

• Jul 1, 2013

• #13

We are consulted, with massive fanfare, about choosing the name for the membership scheme. But more and higher booking fees are slid in on the quiet. I don't even think it is legal to show one fee on the pricing webpage and then charge more at checkout.

Customer focus at it's best, FFS.

PG

 

T

thony

Active member

Jul 24, 2011

576

Hollingbury

• Jul 1, 2013

• Thread starter
• #14

Peter Grummit said:

We are consulted, with massive fanfare, about choosing the name for the membership scheme. But more and higher booking fees are slid in on the quiet. I don't even think it is legal to show one fee on the pricing webpage and then charge more at checkout.

Customer focus at it's best, FFS.

PG

Click to expand...

...although it's no different if you're booking 2 tickets, and it's cheaper than they quote if you only buy one ticket. I think the change to a (cheaper) per-ticket online fee was expected and I feel it is a good move. As I say, though, the booking fee when picking up in person was a surprise to me.

 

Arthur

Well-known member

Jul 8, 2003

8,553

Buxted Harbour

• Jul 1, 2013

• #15

You think that is bad. Try buying tickets at the oval! Booking fee for 2 tickets........£17.50!

Actually that isn't strictly true it was for a five match package so "only" works out at £1.75 per ticket per match but still a ****ing rip off.

Did the club make you pay the booking fee per ticket per match when they did the 5 match packages last season??

 

beorhthelm

A. Virgo, Football Genius

Jul 21, 2003

35,288

• Jul 1, 2013

• #16

we've been here before, iirc its the cost of using the ticketing software. when you get a ticket in person, they still use the same system, with a fee still charged.

 

Gazwag

5 millionth post poster

Mar 4, 2004

30,130

Bexhill-on-Sea

• Jul 1, 2013

• #17

Titanic said:

Is there ANY way to actually buy a ticket for £12?

Click to expand...

YES, become a platinum member, but you will have to purchase a ticket for every match this season whether you can go or not, so probably not worth it.

 

Man of Harveys

Well-known member

Jul 9, 2003

18,734

Brighton, UK

• Jul 1, 2013

• #18

FFP is coming! Everyone, pay up! Don't ask these kind of questions either. They're unhelpful and divisive.

 

8ace

Banned

Jul 21, 2003

23,811

Brighton

• Jul 1, 2013

• #19

Last season people moaned about the booking fee saying it was unfair as you didn't have to pay it if you purchased in person. The response to this perceived unfairness - charge a booking fee for sales in person. Classic Barber.

 

M

mac04

Active member

Nov 15, 2011

382

RH12

• Jul 1, 2013

• #20

Buying concert tickets is worse. At the Dome there is a £3 admin fee, plus £1.75 for them to print the ticket (whether they post it to me or I pick it up on the night).