£50 charge if you want to cancel your season ticket

seagulls4ever · May 28, 2013

I phoned up to cancel my season ticket last week because 1. some circumstances beyond my control and 2. I was on the movers list but no one ever got back to me to say I could move, meaning I lost my chance to sit where I wanted to. I was able to cancel and was told the money would go back into my bank account within a couple of days.

The money never went back onto my account and so I called up today to find out what was going on. I was told that there was a £50 cancellation fee (which I was never made aware of previously), and that the remainder of what I have paid would go onto my e-cash account (which I do not use). I asked for the ticket not to be cancelled whilst I try and sort this with customer services, but was told that this could not be done as the cancellation had already taken place.

Just something to be aware of if you are thinking of cancelling your season ticket for any reason.

Springal · May 28, 2013

I must admit, I was surprised nothing was in place, to stop people cancelling willy nilly, especially as DD is such a good deal.

Goldstone1976 · May 28, 2013

8. Smartcard Season Tickets are non-refundable and any refund shall be entirely at the discretion of the Club and will be considered only in exceptional circumstances. Refund values will be calculated on a pro-rata basis based on the number of Matches remaining in the Season and may be subject to a cancellation fee to cover the administration costs incurred by the Club in processing such a refund. The current cancellation fee is £50. . Any refunded monies due will be paid as Club e-cash.

For Direct Debit Ticket Holders wishing to cancel Season Ticket Smartcards after the deadline of 27 March 2013 but before 27 July 2013 the following fees apply:

£10 cancellation fee for cancellation between 28 March 2013 and 27 April 2013, with any refund balance paid to club e-cash.

£50 cancellation fee for cancellation between 28 April 2013 and 27 July 2013, with any refund balance paid to club e-cash.

From 28 July onwards Direct Debit Ticket Holders are committed to pay the full value of the season ticket through monthly direct debits and refunds will only be considered in exceptional circumstances.

clapham_gull · May 28, 2013

It's all in terms and conditions on the club site.

http://www.seagulls.co.uk/tickets/termsandconditions/

Publius Ovidius · May 28, 2013

if you have cancelled your ST, the balance is in your ecash account...how do you get at it?

Albumen · May 28, 2013

granny weatherwax said:
if you have cancelled your ST, the balance is in your ecash account...how do you get at it?

I was wondering that.

Westdene Seagull · May 28, 2013

There is no way it costs the club £50 in administration costs to cancel a season ticket. Complete rip off !!!!

EDIT - given the club state the charge is to cover costs how do they justify that before one date it only costs them £10 and then it suddenly costs them £50 ?

seagullsovergrimsby · May 28, 2013

Goldstone1976 said:
8. Smartcard Season Tickets are non-refundable and any refund shall be entirely at the discretion of the Club and will be considered only in exceptional circumstances. Refund values will be calculated on a pro-rata basis based on the number of Matches remaining in the Season and may be subject to a cancellation fee to cover the administration costs incurred by the Club in processing such a refund. The current cancellation fee is £50. . Any refunded monies due will be paid as Club e-cash.

For Direct Debit Ticket Holders wishing to cancel Season Ticket Smartcards after the deadline of 27 March 2013 but before 27 July 2013 the following fees apply:

£10 cancellation fee for cancellation between 28 March 2013 and 27 April 2013, with any refund balance paid to club e-cash.

£50 cancellation fee for cancellation between 28 April 2013 and 27 July 2013, with any refund balance paid to club e-cash.

From 28 July onwards Direct Debit Ticket Holders are committed to pay the full value of the season ticket through monthly direct debits and refunds will only be considered in exceptional circumstances.

So basically the only way to get a full refund is by dying after the deadline and the refund is made to your estate

seagulls4ever · May 28, 2013

Yes it is in the terms and conditions, no question about that. I never read them but it is there. However, I phoned up to find out if it was possible to cancel my season ticket due to the aforementioned reasons and I was told that was fine and the money would go back into my bank account. I call up again today to find out what is going on and am told something completely different.

martin tyler · May 28, 2013

Should read the terms and conditions its all there

Brighton Breezy · May 28, 2013

Seems quite expensive but then I suppose if you had paid upfront in one whack like most clubs ask you would have been left with an entire season ticket cost.

Beach Hut · May 28, 2013

Shock horror, someone never read the terms and conditions

seagullsovergrimsby · May 28, 2013

granny weatherwax said:
if you have cancelled your ST, the balance is in your ecash account...how do you get at it?

The smartcard remains active to use the remaining e-cash and add entitlements (individual match tickets can be loaded onto the card)

dougdeep · May 28, 2013

seagullsovergrimsby said:
The smartcard remains active to use the remaining e-cash and add entitlements (individual match tickets can be loaded onto the card)

But he wants the cash.

Publius Ovidius · May 28, 2013

seagullsovergrimsby said:
The smartcard remains active to use the remaining e-cash and add entitlements (individual match tickets can be loaded onto the card)

So if you cant for some reason get to the albion again, say you have moved away or something, then techincally speaking that is dead money?

shaolinpunk · May 28, 2013

Can't really blame the club for trying to protect themselves from people getting a ST then cancelling it. Essentially they've covered the cost for us and we pay them back each month

seagullsovergrimsby · May 28, 2013

dougdeep said:
But he wants the cash.

The terms and conditions say the refund is e-cash unless there are exceptional circumstances. The only way I can think of turning e-cash into cash is by selling whatever credit is on the card at a sizeable discount.

Brighton Breezy · May 28, 2013

What if someone DIES. What happens to their e-cash?

With so many season ticket holders this must happen at least a couple of times a season. Presumably the club would give it to their next of kin.

MattBackHome · May 28, 2013

dougdeep said:
But he wants the cash.

Sell the card for cash?

Beach Hut · May 28, 2013

Walt Jabsco said:
What if someone DIES. What happens to their e-cash?

I suspect that might be the exceptional circumstance

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