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The official Direct Debit wrong amount thread



The Wookiee

Back From The Dead
Nov 10, 2003
14,824
Worthing
As suspected, too much has been debited from my account, looks like they have charged a full child price for an under 10.

This could of so been avoided if they wrote to everybody telling us what the new amounts would be
 






soistes

Well-known member
Sep 12, 2012
2,643
Brighton
I think they might be legally obliged to write and tell you of the amount to be charged, before taking the DD. Certainly if you look at the direct debit terms and conditions on the Albion website, the club undertake to notify in advance in writing.
So you've got good cause for complaint, and some redress I would imagine.
 










Blue Valkyrie

Not seen such Bravery!
Sep 1, 2012
32,165
Valhalla
Correct price for me and sadly it has indeed gone up by the stated amount.
 




Magicman

Active member
Jul 19, 2011
292
Elm Grove
Just checked the bank and indeed they have cocked up . My boy (an under 10) has been charged as an under 18 . Pissed off because when i spoke to the club on the phone after the renewal letter arrived (with wrong info on it) they assured me that he would still be an under 10 for the season . A visit to the club today i think !!
 




smeariestbat

New member
May 5, 2012
1,731
i cancelled mine (moving country so cant have a ST anymore). last years DD disappered off my account with the last payment, however last night a new DD with the albion was set up but no money taken. so i'm a tad confused.
 




Dan The Man

Active member
Sep 27, 2011
301
Mile Oak
I have two under 10 seats east lower....and both charged as expected......maybe it is just one area of the stadium?
 


Bean

Registered User
Feb 13, 2010
3,557
Hove
Is it too late to cancel DD?
 








Official Old Man

Uckfield Seagull
Aug 27, 2011
8,486
Brighton
With a DD you have lots of legal rights. The first of these being that the collector must inform you of any amounts being collected in advance of doing so. If they collect the wrong amount or not inform you then you can go to the bank. Have a look at the bit of paper you get with all DD's that you are meant to tear off and keep.
 




pornomagboy

wake me up before you gogo who needs potter when
May 16, 2006
6,014
peacehaven
Mine was £37.99
 




Jimmy Grimble

Well-known member
My brother's has gone up to full adult price even though he's still 18 - is this correct?
 





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