South East Water - confidence tricksters!

drew said:

Had a letter from the SE water today stating they were increasing my DD payments by 15%! The letter enclosed a budget plan statement which showed an opening balance on the 28 Feb 2013 and a current balance on the 26th Feb2013 (yes, in that order!), both showing the same amount. It then shows a list of future payments and respective collection dates. The covering letter merely said that the dd payments are calculated by adding the amount outstanding to the last two bills and dividing by 12. Seems logical but then why don't they include the annual useage in the letter?

Picked up the phone and the girl at the call centre admitted that there was no meter reading so couldn't tell why the bill had been increased so agreed to put it back to what it was. Not sure if anyone else has received one of these but it's only because I resent paying money in excess of what I owe over a year into the utilities bank accounts that I check them. I know plenty don't and just accept the change. Worth watching out for.

Click to expand...

Worthingite said:

So......you got an erroneous letter, you called up and someone fixed it fo you.........Whats your point ?? I accept that not everyone checks their bills, but to be fair, all your excess DD money is going to do is carve into next years bill when it arrives, not line some fat cat's pocket. Get a grip....

Click to expand...

clippedgull said:

You haven't grasped the point!

X amount in credit * thousands if not hundreds of thousands of customers = cheap money to these rip off merchants.

Click to expand...

Worthingite said:

Haven't missed the point at all, i'm just a cog in these machines people are speaking ill of

If you believe what people think, people like me go to bed on a bed of £50 notes and drink only the blood of the poorest of people!!!!

Click to expand...

Worthingite said:

If you believe what people think, people like me go to bed on a bed of £50 notes and drink only the blood of the poorest of people!!!!

Click to expand...

clippedgull said:

But you do!!!

ps.. I want a water meter, but because I live in a flat I can't be supplied with one

Click to expand...

Worthingite said:

Ring your water provider, and say that you want to be on Assessed Charges. They'll take into account the amount of rooms in the property and bill you at a better rate than the standard unmetered charges May actually work out cheaper in the long run.....specifically, if you ring 08452700845 and ask for the Meter Request team (if you live in the Southern Water area), they'll be able to certainly point you in the right direction

Click to expand...

Worthingite said:

So......you got an erroneous letter, you called up and someone fixed it fo you.........Whats your point ?? I accept that not everyone checks their bills, but to be fair, all your excess DD money is going to do is carve into next years bill when it arrives, not line some fat cat's pocket. Get a grip....

Click to expand...

clippedgull said:

You haven't grasped the point!

X amount in credit * thousands if not hundreds of thousands of customers = cheap money to these rip off merchants.

Click to expand...

Worthingite said:

Haven't missed the point at all, i'm just a cog in these machines people are speaking ill of

If you believe what people think, people like me go to bed on a bed of £50 notes and drink only the blood of the poorest of people!!!!

Click to expand...

Worthingite said:

Ring your water provider, and say that you want to be on Assessed Charges. They'll take into account the amount of rooms in the property and bill you at a better rate than the standard unmetered charges May actually work out cheaper in the long run.....specifically, if you ring 08452700845 and ask for the Meter Request team (if you live in the Southern Water area), they'll be able to certainly point you in the right direction

Click to expand...

ngood77 said:

Be careful to compare the Assessed Charge with the Unmetered Rate before switching. I have recently been moved to the Assessed Charge (because they can't fit a meter) and it's 100%, yes 100%, more than it would have been if they'd kept me on Unmetered. Crooks !

Click to expand...