drew
Drew
Had a letter from the SE water today stating they were increasing my DD payments by 15%! The letter enclosed a budget plan statement which showed an opening balance on the 28 Feb 2013 and a current balance on the 26th Feb2013 (yes, in that order!), both showing the same amount. It then shows a list of future payments and respective collection dates. The covering letter merely said that the dd payments are calculated by adding the amount outstanding to the last two bills and dividing by 12. Seems logical but then why don't they include the annual useage in the letter?
Picked up the phone and the girl at the call centre admitted that there was no meter reading so couldn't tell why the bill had been increased so agreed to put it back to what it was. Not sure if anyone else has received one of these but it's only because I resent paying money in excess of what I owe over a year into the utilities bank accounts that I check them. I know plenty don't and just accept the change. Worth watching out for.
Picked up the phone and the girl at the call centre admitted that there was no meter reading so couldn't tell why the bill had been increased so agreed to put it back to what it was. Not sure if anyone else has received one of these but it's only because I resent paying money in excess of what I owe over a year into the utilities bank accounts that I check them. I know plenty don't and just accept the change. Worth watching out for.