What is the expected turnaround time from emails sent to Customer Services?
Three days after sending emails detailing my situation of being overcharged £100 by the club I have no heard a thing.
Now, that may be fine - maybe the turnaround is 5 days - I have no idea.
Which brings me to a suggestion...
How about an auto-response to all queries detailing the turnaround time. This sort of thing...
"Thank you for your email which has been received. We aim to reply to all queries within 5 working days."
...so it stops people...
a) thinking their email has just fallen into a big black hole
b) sending the same query again and again, which may prove costly at the club as they work to resolve a question that may already have been answered by the time the 2nd (and 3rd and 4th) emails are processed.
Three days after sending emails detailing my situation of being overcharged £100 by the club I have no heard a thing.
Now, that may be fine - maybe the turnaround is 5 days - I have no idea.
Which brings me to a suggestion...
How about an auto-response to all queries detailing the turnaround time. This sort of thing...
"Thank you for your email which has been received. We aim to reply to all queries within 5 working days."
...so it stops people...
a) thinking their email has just fallen into a big black hole
b) sending the same query again and again, which may prove costly at the club as they work to resolve a question that may already have been answered by the time the 2nd (and 3rd and 4th) emails are processed.