New ticketing system meltdown already?!

chimneys · Jul 5, 2011

Just been on club site to check my points to see message:

Due to the high volume of activity, we are currently unable to connect you.
Click here to try again.
The real-time ticketing system is currently operating at its full capacity of simultaneous customers. A limit is placed on the number of people simultaneously within the ordering system to ensure a smooth operation at peak periods. You will therefore need to retry a few times until a spare slot becomes free as other people finish the ordering process.

These extremely busy periods normally occur in the first few hours of a new game going on sale, so alternatively try again a little later when the initial rush will have died down.

Thought tickets didnt go on sale until tomorrow morning?! God help us!!

bhadeb · Jul 5, 2011

And the ticket office has been closed allday - they were having briefings apparently - perhaps to deal with all the calls they will get tommorow!!

brakespear · Jul 5, 2011

its been like that for weeks, even late at night and even when there weren't any matches to buy tickets for

chimneys · Jul 5, 2011

brakespear said:
its been like that for weeks, even late at night and even when there weren't any matches to buy tickets for

So do you reckon it will have massive added capacity tomorrow, or are there going to be lots of frustrated fans for days on end? Not long to find out!!

brakespear · Jul 5, 2011

chimneys said:
So do you reckon it will have massive added capacity tomorrow, or are there going to be lots of frustrated fans for days on end? Not long to find out!!

Not sure, experience with the website so far would seem to indicate the latter - I find it strange that whilst everything else looks shiny and new the clubs web presence is not the best, however maybe I'm too pessimistic :thumbsup:

Giraffe · Jul 5, 2011

It's f***ed! The fact they have only this evening realised that all the loyalty points are wrong says an awful lot about whoever is managing this charade.

brightonmark1234 · Jul 6, 2011

I got This service is currently unavailable. Please try again at a later time

deletebeepbeepbeep · Jul 6, 2011

Looking good for tomorrow then. Shambles.

Pantani · Jul 6, 2011

How about waiting to see if it works tomorrow before you start using words like 'f***ed' and 'shambles'?

One4the.road · Jul 6, 2011

Only way and best way to get tickets is get off your ass and join the que in queens road

Notters · Jul 6, 2011

I'm pretty sure there's no need for panicking or queueing - the priority windows should prevent the need for this.

drew · Jul 6, 2011

Maybe, just maybe, the club don't pay for capacity they don't need during the close season. Perhaps some think they should just so a bunch of saddoes can say 'look how many loyalty points I have'. No doubt it will be better today but still unlikely the club will pay for over capacity just so no one has to wait!!!!

edna krabappel · Jul 6, 2011

Surely season ticket holders have a priority period to secure their normal seats? In which case I won't be panicking just yet.

Wozza · Jul 6, 2011

"These extremely busy periods normally occur in the first few hours of a new game going on sale, so alternatively try again a little later when the initial rush will have died down."

How patronising is that?!

Herr Tubthumper · Jul 6, 2011

millions spent on stadium, strikers, still Mickey Mouse when it comes to selling stuff by phone. The customer service number has a recorded message saying the line does not open until 9:30...which was 9 minutes ago.

Notters · Jul 6, 2011

edna krabappel said:
Surely season ticket holders have a priority period to secure their normal seats? In which case I won't be panicking just yet.

The only problem with that, is if they've accidentally given everyone 3500 points!

Fef · Jul 6, 2011

Wozza said:
"These extremely busy periods normally occur in the first few hours of a new game going on sale, so alternatively try again a little later when the initial rush will have died down."

How patronising is that?!

It's just spelling it out the way it is.

Giraffe · Jul 6, 2011

Notters said:
The only problem with that, is if they've accidentally given everyone 3500 points!

This

Scotty Mac · Jul 6, 2011

its f***ed

Tomnorthi · Jul 6, 2011

Nothing online still and its 10am.

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