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That's good, but why doesn't he know about this critical part of the commercial process he is responsible for? Is he really dependent on rants from a grumpy old man in Yorkshire? (that's me, not you, Superphil!)

But what problem with the Post?!! All my tickets this season have arrived within 2 or 3 days of postmark. It stretches belief that Royal Mail have left sacks in the corner for all but a month ...

Let us know how you get on - good luck.

... and mine at 12:45 today -less than 24 hrs before I'll be looking for a parking space near Elland Road - also 23/4/13 postmark, ordered and logged 29 March. Blood pressure slowly approaching normal(ish). Who do we approach to get the system on track? Insider has spoken to ticket office...

There's nothing wrong with the staff that are there - they just haven't been allocated enough helpers/envelope filling machines or whatever that gets from the now - just - adequate online-ticket-ordering-system data to those precious tickets departing from sunny Sussex, to all points on the...