aye, the system is pretty FEEBLE, which is why i popped into the shop
obviously loads of people (like yourself) aren't based in brighton so this isn't possible for many
there's only two members of staff in the ticket office today (one of them has only recently come in) and they're well busy
patience is a virtue
WHY the staff of the shop can't also work in the ticket office is beyond me, as they basically had nothing to do