Having lived in Birmingham for three years, that's also what I've always thought.
On the subject of hot water and the tea that was cold, my coffee in the North was scalding - so don't think it's a health and safety thing.
One of the best I've had at a football ground - good to have something that tasted homemade. Thought the centre of it looked a bit on the small side at first glance i.e. a lot of pastry around the edges and not much filling, but once I'd got through the first couple of mouthfuls, very tasty. And...