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I emailed mr barber 20 minutes ago. Just had a response with a promise of a follow up on Monday. Not bad considering it is Saturday night....

I pay both Direct debits, they both went on the same day so this wasn't the issue with us....three of us moved seats, the other two cards worked.

Yes, mine worked, the wife's didn't: got sent to the shop where she joined a massive queue. Helpful member of staff said there was a problem with a batch of cards. When she got to the front of the queue unhelpful person said probably a problem with the db. There isn't as I pay them both. When...