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  1. teaboy

    This "Fans not customers" rubbish

    No you can't. You sit where you're told. Again, you're giving the 'well go and support someone else then' answer, which isn't applicable to football. It isn't the same as preferring Sainsbury's to Tesco, and you know that. There's also no reason why the catering choices cannot remain (after...
  2. teaboy

    This "Fans not customers" rubbish

    Whether you want it or not. There is no 'option' anymore. In the past there was the choice of standing to watch the game or paying a bit more for a better 'footballing experience'. Now, there's just the 'footballing experience'. You're right about "pretending you have a choice". And as...
  3. teaboy

    This "Fans not customers" rubbish

    I don't think we should be consulted about most things, and haven't said that. I'm fairly sure modern football isn't for me, but I'd never suggest the customers are being treated like crap. As an 'matchday experience' (as everything seems to have to be these days) the Amex is top class...
  4. teaboy

    This "Fans not customers" rubbish

    I don't disagree, but from a 'marketing' point of view I would want the club to talk about fans, and to want to encourage more fans, rather than better customers. It has a much more positive feel to it (regardless of what they actually say or do).
  5. teaboy

    This "Fans not customers" rubbish

    To me the term "customer" seems to put too much emphasis on the business side of the club. If more, or 'better' (spend more money) customers could be gained by moving the club to Milton Keynes, for instance, would that be a good thing for the club to do? "Fan" has a much more long-term feel to...
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