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It absolutely is. In fact, it’s easier in practice than taking off all the bottle tops. Have you not heard of contactless and card payments? The issue isn’t practicability or health and safety. The issue is financial. Which makes their decision on bottle tops hypocritical.

Are they going to ban coinage going into grounds too then?

I think that's maybe my point. It just feels like we're losing our heart and soul a bit. They're not big things, as Edna pointed out, but it just feels like we've reached the big leagues and the club's attitude is to now rinse us for all we're worth in the knowledge that we're replaceable as...

The decision to take away the subsidy from some fans, the bottle tops (which is totally illogical on a H+S basis and is clearly financially driven), the flask decision (which is the same as the bottle top decision), the decision to ban a fan for 5 games for an ill advised tweet, their...

I'm probably in the latter camp simply because there are too many holes in H+S logic i.e. they'd ban coins if they're that worried about about H+S. But you're right, probably many of their changes won't affect many fans and ergo they won't be too worried.

The pizza in the NS is good.

Aren't the club doing exactly this though? They've made a lot of "minor" decisions lately which lead to negative effects for match going fans. Maybe they don't have a big effect, but lots of little negative decisions do add up.

Has his response to you ever led to him changing his mind on the basis of your customer feedback? Or has it just made you feel good because he's given you an answer (any answer) even if said answer doesn't improve your/the situation? It's all well and good talking the talk with considered email...