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I still think an email initially asking for an explanation would “feel” better to a fan who has made a mistake. If there is a clear pattern of buying tickets and they can’t show by whatever means that this is a one off transgression, then a ban is applied. When I go to away games, I can show...

I don’t think the nephew goes at all any more. His uncle didn’t go for a couple of years, but I begged him to come to a game with me earlier this season because I like going to games with him and he’s now done four this season so may be on the way back. I keep going because I’ve supported the...

Exactly this. It happened to a nephew of mine who bought a ticket in an uncles name and then couldn’t go, so passed the ticket onto someone else. The uncle got the ban despite the nephew wanting to take full responsibility. Both were at the City semi final. Neither at the United one as neither...

Appalling. We all know they’ve got this policy / witch hunt wrong but they continue to be pig headed about it. Sort out a system for returns or swaps or drop the stupid persecution of your own supporters. Unbelievably stupid behaviour from an otherwise well run business.