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Snap, only slight doubt is that the Cheltenham ticket isn't showing, although I printed at home so don't know if points allocated.

So why am I still waiting for a response, not great service in my mind. Site doesn't work and emails not actioned.

Lucky you, emailed Saturday still waiting for a reply. Also strange that cant sign in using fan number, but checking ecash allows access via fan number etc. Madness

Would think not, as both Firefox and Explorer result in the same, doesn't like my fan number but accepts email address, but then doesn't show my season ticket.

That's more than me which is worrying.

Try your registered email address and password, this worked for me rather than fan number, but who knows for the future. However only shows the cheltenham ticket, does not show points, or the fact that I have a season ticket, so assume some more work to be done on the site.