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Yes, I get the impression that Sodexho's business model is predicated on a fairly minimalist approach to staff training, which means that a lot depends on the common-sense and/or prior experience of the individual staff members themselves.

I queued in the sauna that is WSU concourse at half time for a couple of bottles of water. Got to the front of the queue only to discover they had sold out. However, before I even had a chance to get into rant mode (and I was about to..), the very smiley young woman serving me immediately said...