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Kind of negates the whole point of having an online booking system, if you have to sit in a phone queue and then pay an extra fee for the privilege in order to get round the deficiencies of the online system. Bonkers.

I'm getting so hacked off with this. While it doesn't affect me directly as a season ticket holder, there have been two recent occasions when I've been buying extra tickets for friends/family and ended up getting either poor locations or seats not sitting next to each other, only to discover...