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:lolol:

If I only know ONE thing , without doing what used to be called time and motion studies plus a cost analysis any business will eventually end up down the pan.

You need to know all about overall transaction times and costs before making general aspersions.

So the 50p difference between online and telephone/in person bookings is pure profit for the club and nothing to do with covering labour and utility costs etc ?

The solution is to centralise social customer service channels (landline , mobile , text , e-mail , online message chat , twitter , facebook) and outsource the work to a business providing a one stop shop service.