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I think he might have fixed it by just pressing "ctrl and a combination of other keys to solve the issue".

What a needlessly rude post. Wind your neck in. Reinstalling an operating system is a pretty simple process that pretty much anyone can follow since it guides you through the process in the same way as when you first set up your computer, and is completely different from fiddling about with...

Looks to be - it's just a forum. Don't have to download anything.

There's some other solutions here if this is what your problem is: https://ccm.net/forum/affich-33778-desktop-keyboard-types-wrong-letter

- try pressing the number lock key if the laptop has a number pad - or try pressing the ctrl and shift keys at the same time