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Not in this instance, my first phone call went to the ticketing agents and they are unable to perform the upgrades, I was told to call back and take a different option.

Emailed support services based on the various upgrade discrepancies highlighted in this thread - received the following So there you go, another change buried in the T&Cs, although this doesn't explain the pro-rata upgrade on an earlier post, nor the booking fee differences on another. I...

On the phone - there is no online option, ticket line option 6.

As stated in the OP - why the 2 booking fees? I've upgraded on / off since the Amex and the rules seem to be different every time, I'm happy enough to pay the match day cost its just that it wasn't the case last season, I remember it was in previous seasons, not sure why the club can't stick...

Taking the pi$$ Seems to change every season. For the Forest game tomorrow, I've upgraded a senior ticket to an adult, there was a whooping £25 extra to pay. The breakdown of this, - £20 Senior Ticket Return (pro-rata on season ticket) +£1.50 Senior Ticket Return Booking Fee +£42 Adult...