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BT were not allowed to enter the market until recently so all the others had the lions share ... Maybe Sky should let other providers use there dishes and signals .... Nothing like knocking a british company ...

This is the answer you can request to be transferred to a UK call centre... The problem is nobody complains about the poor service given by the offshore teams so BT don't think there are any issues

Yes just a small bit,but they all use the BT Network because they are to tight to outlay on their own to the apart from Virgin in most cases but they are now starting to utilise our network as well as BT are the only provider laying any fibre cables. So 90% of engineer visits will be by BT...