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It's her apple-id that is locked/disabled. Therefore can't log in to email, itunes, apple store or apple support or anything like like that. Looks like a trip to the apple store tomorrow.

No. The account is locked.

Utterly hopeless. Go to apple support online, and select the option to reset security questions. Asks her to sign-in which I can't because the account is locked :facepalm: Go to apple support online, and select the option to have someone call us. Asks her to sign-in which I can't because...

Mrs P's apple id has been "locked for security" reasons and we can't unlock it. Most stupid thing is it says an email has been sent with unlock instructions, but because here id is locked we can't get the email :facepalm: We've tried answering the security questions, but it keeps saying the...