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I doubt it is the concourses tbf. As someone pointed out, the hospitality take has nose-dived. If you go to a restaurant and get poor service, you probably don't go back, and slate it to your pals. People have voted with their feet, and wallets

They had their chance, but blue it

Mmmmmm... Kosher, I wonder ??? If so, cue the original staff to be re-engaged by the new firm, on slightly worse pay and conditions, and be a tad less motivated than they were under Azure :wink: