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Seems this EC Directive is the way to go... http://www.thisismoney.co.uk/money/bills/article-2057937/Your-rights-mobile-phone-breaks-contract.html Just annoying it takes so much to get any redress...

Just over a year gone into a 2 year contract my phone busts. O2 say its now an out of warranty repair Speak to Apple and point me to consumer law -: http://www.apple.com/uk/legal/statutory-warranty/ and tell me to put it to O2 Back at 02, they just aren't interested and won't entertain it...