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That may be the policy. How many disputes have you had via Paypal? I have dealt with over 100 where the buyer has not been refunded until we did a charge back..

Only if the seller has the funds in the account- if not they don't refund. I actually had an account holder who received an email from paypal saying they had found in his favour and £ 0 was credited to his account! (I work as an antifraud manager for a provider of Virtual Visa Cards for online...

If paypal/ebay don't help you (And I often deal with people who paypal have failed to help) if you paid paypal with a bank card then your card issuer should be able to charge back under goods or services not received. Reason code V30 if it's a Visa or M4855 if it's Mastercard. You would need to...