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Exactly the point I was trying to make in the two posts I posted on the subject, absolutely you did the right thing in taking care of your personal priorities rather than going to a game of football. If you buy a theatre ticket and dont attend for whatever reason the theatre wouldnt write to you...

Could I ask what actions are being taken for season ticket holders that do not go to a game? they have purchased a ticket for every game for which they receive 150 loyalty points over the year. Do they get told off as well?

So I buy a ticket two weeks in advance with every intention of leaving work at lunchtime midweek to drive the 220 odd miles to the game and then 220 odd miles to get home at 1 a.m. after the game, then something happens at work that prevents me from sliding off in time, that makes me a bad...