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Yup - thats supporter services and has until recently worked a treat. Now they are insisting I call 0844 327 1901 to upgrade a ticket. I’m sure it the same people too - hey ho...

Even Ryan Air have ditched them now. They seems tinpot, still cost a fortune and although not against the law (for sales and I assume upgrades, the reason I was calling) it really is against the spirit of the rules that were introduced last year to curb their use. In the past I’ve rung...