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The counter argument is that Switzerland has a rail infrastructure that can cope with the volume of passengers; we have allowed numbers to soar without expanding capacity.

I read an interview a while back with a feller who ran SBB, Switzerland's train company; he said "If the timetable shows the train will arrive at 3PM, and the clock shows 3PM and the train isn't here then it's either not a Swiss train or not a Swiss clock". He said that late trains were almost...

Stranded Individual Location Known apparently (from searching rail forums)

just a thought but couldn't your daughter have given her phone to the ticket seller who could have input your CC manually ?

British rail used to have their own national telephone network, the Brighton exchange was in the depot in New England Road. Last time I went there was in the late 80's though and I'm not sure they still operate it.

There's your problem. With a single organisation overseeing all rail travel then they might well have modernised by now but when there are several franchises, all of whom are in it for a short term profit rather than long-term responsibility, none of them will take on modernising a system that...