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check the terms of service as you may be entitled to some compensation (I don't know about costs as I get free broadband as a staff perk)

I work for BT. I've done so for 30 years, all in technical roles and whilst I don't work in the exchange line/broadband area, I understand the technology and network topography better than most (and sadly far, far better than the "helpdesk"). The problem everyone has is that the helpdesk work...