That's pretty unfair. The 'Queue-It' system (which is a separate thing to the actual ticket site) actually worked really well.
You try to get on, get given a virtual place in the queue, enter your e-mail address, then close the window and get on with your day. then when its your turn, they...
I made three separate purchases. Two tickets to print have arrived exactly 2hrs 20 mins after the confirmation e-mail. The other, which I was only able to book 40 minutes after the others, not arrived yet.
Papa Lazarou if you've never changed her password, it will be set as the postcode her ticket is registered at. Capitals for the letters, and needs the space [XXnn nXX]
hope this helps.