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Perfect side of the bed! Late start, early finish, football. I am sooo looking forward to the day!! (I just find that patronising "I'll say thank you for you" even worse than generally rudeness!

So, during a transaction which presents just one opportunity to say please (that'll be X pounds please, thank you) and possibly not even that if you use a card before being asked (would you... oh, ok... Thank you), I'm intrigued as to what you were expecting. Having not met that expectation...