Very surprised as I've always used them and on the latest occasion they managed to get me rights over some additional areas that wasn't expected. Sorry to hear that the service to you was obviously poor, not what I've experienced in the past
I guess it depends where you are based but if in West Sussex (Storrington/ Petworth / Billingshurst way) then Anderson, Longmore and Higham have always been very good. Try Chris Wise in the Storrington office