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Or, do you think it's possible that twenty years ago, you'd only have heard about these issues on the news or in the local papers, and if anyone wanted to complain about their treatment, they'd have to write to the Argus (or whatever) and wait for their edited letter to appear three days later...

Difficult one really. On the one hand, it is awful for people to see their property damaged, or to be without power for long periods. But one or two I've seen on the news seem to be demanding the impossible. It's not like the power companies have been sat around drinking Bailey's & scoffing...