You seem to be ignoring a massive, un-necessary, re-organisation of the sector that used up resources. As I said, the sector has never been perfect but most of the people I know that work for the NHS feel it is far worse now than it was prior to 2010.
As for planning, look at how many extra...
The reason people go on about the NHS is because a lot of people know people that work in the sector and it is in turmoil. Our own local trust is currently in dire straits with disgruntled staff official complaining about all sorts of different issues. An overriding factor is the constant high...